Inside Sales & Service Representative

About The Role Inside Sales & Service Representative at All-Tex Pipe & Supply, Houston, TX. Meet or exceed the sales targets established by your Manager. Work with the Manager to establish revenue and margin targets. Accurately process Sales Orders and Bids generated through telephone sales transactions. Assist customers who pick up their order at the Profit Center. Find innovative ways to grow sales with existing customers and become their trusted advisor. Generate sales leads that develop into new customers. Identify opportunities for value-added services and articulate our solutions. Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with company policy and procedure, and follow up to ensure resolution and customer satisfaction. Support Counter and Outside Sales activities and all Profit Center activities as part of our team. Communicate to the Manager and Credit Manager any changes in a customer's business that might cause a credit risk. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by the immediate supervisor and other management as required. About You 1 year of experience in customer service or inside sales; contractor sales preferred. Knowledge of products sold in the Profit Center preferred. Our Ideal Candidate Will Also Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, and customer contact files, and analyze customer data. Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills. Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. Build influential relationships and trust with customers and vendors through open and interactive communication. Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. Be able to build positive working relationships and inspire teamwork with co-workers. Be able to learn and operate the computer related systems used to process orders. Be able to learn to operate warehouse material-handling equipment. Read, write, speak, and understand English. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. The Benefits Of Working With Us In addition to a competitive starting wage and profit‑sharing, we offer a generous compensation package and benefits for full‑time team members: Medical, dental, vision, and prescription coverage Accident, Hospital Indemnity, and critical care coverage Life insurance and Long Term Disability Pre‑tax accounts for healthcare, dependent care, and commuter benefits Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Paid pregnancy and parental leave Paid day of community service Full‑time And Part‑time Benefits 401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth Company wellness program Employee discounts College tuition benefits EEOC Statement Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre‑employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws. #J-18808-Ljbffr Hajoca Corporation