Assistant Contents Manager

Assistant Contents Manager

Service Restoration, Inc. is a leading property restoration company committed to providing top-notch restoration services to individuals and businesses in need. As a trusted industry leader, we specialize in helping our clients recover from various property-related incidents, including water damage, fire damage, mold damage, storm damage, and other unforeseen property emergencies. Our team of skilled professionals is dedicated to restoring properties to their pre-loss condition efficiently and effectively.

Service Restoration Inc. is looking to hire a full-time Assistant Contents Manager to join their team in Bloomington MN. By joining Service Restoration, Inc., as a Contents Manager, you will become part of a dedicated team that is passionate about restoring belongings and helping individuals and businesses recover from unexpected disasters. Together, we work tirelessly to provide exceptional service and make a positive impact in the lives of our clients during challenging times. We believe in more than just providing jobs; we are committed to creating meaningful careers for our employees.

As the Assistant Contents Manager you'll play a pivotal role in overseeing the recovery and restoration of clients' personal belongings after events like fires, floods, or other disasters. You'll be responsible for:

• Leading Contents jobs: Oversee the packing, cleaning, inventory, and storage of customer contents after fire, water, or mold damage.
• Customer Communication: Serve as the primary point of contact for clients, providing regular updates and ensuring customer satisfaction throughout the restoration process.
• Inventory Management: Conduct detailed item inventories using restoration software and maintain accurate documentation for insurance claims.
• Quality Assurance: Inspect restored items to ensure they meet quality standards before being returned to clients.
• Training & Development: Train team members on safety protocols, restoration techniques, and equipment use, promoting continuous learning and development.
• Job Planning & Coordination: Develop work schedules, assign tasks to team members, and manage timelines for multiple restoration projects.
• Problem Solving: Address on-site challenges with quick, effective solutions to minimize project delays and maintain customer satisfaction.

Schedule: The typical schedule for this position is Monday through Friday from 7:30 am to 5:00 pm; however, overtime will likely be required and may include nights, weekends, and some holidays.

Benefits:

• 401(k) with match
• Flexible spending account or Health Spending Account (FSA or HSA)
• Health, Vision, and Dental insurance
• Life insurance
• Short Term and Long Term Disability Insurance
• Paid time off

Salary: $70,000-90,000

Requirements

• Good communication skills
• Current Valid Driver's License - (Required)
• Clear driving record
• Plumbing experience or knowledge helpful
• Willing to submit to a criminal background check and motor vehicle history check
• High school diploma or equivalent
• Physical Requirements:
• Ability to lift 60 lbs.
• Ability to work in various environments indoors, outdoors, inclement weather, smoke or other hazards of a demolition or remodeling environment
• Reliability and strong work ethic
• Position includes on call evenings, weekends and holidays.
• Work Remotely - No
• Experience in Restoration: Preferred
• Experience in Water Mitigation: Preferred