Lead Workplace Associate (Night Shift)

Lead Workplace Associate

The Lead Workplace Associate is an integral member of the Workplace Team and makes contributions to our mission by ensuring and fostering an environment where Tesla employees feel proud, supported, and equipped to change the world. This position works closely with the WP Operations Supervisor and other Teams to help direct and support our daily work. They will be the primary contact for expedited requests and field execution. An ideal candidate will be able to leverage their stellar communication and operational knowledge to effectively support our WP Teams.

Responsibilities

• Manage operations ticket requests by communicating with requestors, prioritizing needs, closing tickets, and updating the team on status
• Assist in identifying inefficiencies and support on-site Tesla events, while helping other Workplace team members as needed
• Assist with new hire and existing employee training
• Communicate effectively and professionally to build strong relationships with team members
• Work effectively as part of a team and inspire your colleagues to deliver great customer service

Requirements

• Oversee nighttime coverage hours to open WP Services Counter providing support for teamwear, mailroom pick-up and general Workplace answer bar service. Cross-Trained on all Workplace Services -Teamwear and Mailroom Processes
• Provide breakroom, office space, conference room audits for all GFNV sites on a defined schedule
• Ability to prioritize rapidly while utilizing problem solving skills
• Ability to research and analyze information and make thoughtful recommendations to management
• Ability to be flexible, self-directed, and motivated to improve processes
• Support night Workplace technicians as needed
• Operations ticket requests. Supports Operations team by managing ticketing requests including contacting requestors for clarification, closing tickets as they are completed with closure notes and informing the team of ticket status with prioritization of needs

Compensation & Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program