Payment Operations Associate

Payment Operations Associate – Hybrid Location: San Antonio, Texas Job Type: Full-Time Work Arrangement: Hybrid Department: Finance / Payment Operations About the Opportunity Mi Familia & Summit Home Health and Hospice is seeking a highly organized, detail-oriented, and dependable Payment Operations Associate to support our financial and operational activities. This position plays an important role in helping ensure that payment-related processes, records, transactions, and supporting documentation are handled accurately, efficiently, and professionally. The successful candidate will work collaboratively with internal teams to support established financial processes while maintaining a high level of accuracy, confidentiality, and accountability. This is a hybrid position based in San Antonio, Texas, combining remote work with required in-office work based on departmental and business needs. We are looking for a professional who is comfortable working with detailed information, managing multiple priorities, resolving routine discrepancies, and contributing to an efficient and well-organized payment operations function. What You’ll Do As a Payment Operations Associate, you will support day-to-day payment operations and work closely with appropriate Finance, Accounting, Billing, Revenue Cycle, and Operations team members. Your responsibilities may include: Supporting the accurate and timely processing of authorized payment-related transactions. Reviewing payment information and supporting documentation for completeness and accuracy. Maintaining accurate records of transactions and payment activity. Assisting with payment tracking, posting, reconciliation, and documentation. Identifying discrepancies, missing information, or processing exceptions and escalating issues when appropriate. Researching routine payment-related questions and assisting with their resolution. Preparing reports, spreadsheets, and other documentation to support departmental activities. Assisting with reconciliation of payment records and internal financial information. Maintaining organized electronic records and documentation. Communicating professionally with internal departments regarding payment-related matters. Supporting established internal procedures and operational controls. Assisting with departmental projects and process-improvement initiatives. Protecting confidential financial, business, employee, and other sensitive information. Participating in team meetings, training, and other required activities. Performing other related duties consistent with the responsibilities of the position. What We’re Looking For The ideal candidate is organized, dependable, professional, and committed to producing accurate work. You should be comfortable working independently while also collaborating effectively with a team. Required Qualifications High school diploma or equivalent. Previous experience in an administrative, financial, accounting, billing, payment operations, or related role is preferred. Strong attention to detail and commitment to accuracy. Excellent organizational and time-management skills. Strong written and verbal communication skills. Ability to manage multiple tasks and meet established deadlines. Professional judgment and problem-solving abilities. Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook. Ability to learn and effectively use company systems and software. Ability to handle confidential and sensitive information responsibly. Strong interpersonal skills and the ability to work effectively with different teams. A dependable and professional approach to work. Preferred Qualifications Experience in payment operations, accounts receivable, accounting, billing, or financial administration. Experience with transaction reconciliation or financial recordkeeping. Experience using accounting, billing, payment-processing, or financial management systems. Healthcare administration, healthcare billing, or revenue cycle experience. Strong Microsoft Excel skills. Experience working in a professional environment with established procedures and confidentiality requirements. Skills for Success Exceptional attention to detail. Strong organizational skills. Accuracy and consistency. Accountability and reliability. Analytical and problem-solving abilities. Professional communication. Sound judgment. Adaptability. The ability to prioritize responsibilities effectively. The ability to work independently and collaboratively. Respect for confidentiality and company procedures. Hybrid Work Environment This position follows a hybrid work arrangement. Employees may work remotely on designated days and will be expected to report to the office when required for meetings, training, collaboration, or other business needs. To be successful in this role, you must be able to: Maintain consistent communication with your manager and team. Remain available and productive during scheduled working hours. Attend required in-office workdays and meetings. Maintain a professional and secure remote working environment. Use company-approved systems and communication tools. Follow applicable company policies regarding confidentiality, information security, and remote work. The specific hybrid schedule may vary based on departmental requirements and business needs. Compensation Compensation for this position will be competitive and based on relevant experience, qualifications, skills, and internal compensation practices. Additional information regarding compensation will be discussed with qualified candidates during the hiring process. Benefits Eligible employees may have access to benefits and programs in accordance with company policies and applicable eligibility requirements. Available benefits and programs may vary based on employment status, position, eligibility, and applicable benefit plan terms. Details regarding available benefits will be provided to qualified candidates during the hiring process. Why Join Our Team? This is an opportunity to join a professional organization where your attention to detail, reliability, and operational skills can make a meaningful contribution. As a Payment Operations Associate, you will work with experienced team members and contribute to important financial and administrative processes that support the organization’s operations. We value professionals who demonstrate: Integrity. Accountability. Respect. Teamwork. Professionalism. Accuracy. Continuous improvement. A commitment to high-quality work. Equal Employment Opportunity Mi Familia & Summit Home Health and Hospice is committed to providing equal employment opportunities to qualified applicants and employees. Employment decisions are based on job-related qualifications, experience, skills, and business needs, in accordance with applicable federal, state, and local laws. We are committed to maintaining a professional and respectful workplace and welcome qualified candidates to apply. Additional Information The duties and responsibilities described in this job posting are intended to describe the general nature of the position and may be modified based on organizational and business needs. Candidates must be authorized to work in the applicable location and meet any job-related requirements necessary for the position. Requirements & Qualifications Mi Familia & Summit Home Health and Hospice is seeking a dependable, detail-oriented, and organized Payment Operations Associate to support the accurate and timely administration of payment-related activities and financial operations. This position is well suited for an individual who takes pride in accuracy, maintains confidentiality, communicates professionally, and can manage financial and administrative responsibilities in a healthcare environment. Required Qualifications. High school diploma or equivalent. Previous experience in payment processing, accounts receivable, billing, financial administration, healthcare administration, banking operations, or a closely related field is preferred. Strong attention to detail and a demonstrated commitment to accuracy. Ability to review, process, record, and reconcile payment transactions accurately. Strong organizational and time-management skills, with the ability to manage multiple priorities and meet established deadlines. Ability to identify discrepancies, investigate issues, and follow established procedures to support timely resolution. Basic to intermediate proficiency with Microsoft Office, particularly Microsoft Excel, Word, and Outlook. Ability to learn and use accounting, billing, payment-processing, electronic health record (EHR), and other business systems as required. Strong written and verbal communication skills. Professional and courteous communication with internal departments and authorized external parties. Ability to maintain accurate records and handle confidential financial and business information appropriately. Ability to work independently while also contributing effectively to a collaborative team environment. Demonstrated reliability, accountability, professionalism, and sound judgment. Preferred Qualifications Experience in a healthcare, home health, hospice, medical billing, revenue-cycle, insurance, or related environment. Experience with payment posting, accounts receivable, reconciliation, billing support, or financial reporting. Familiarity with healthcare reimbursement and payer processes. Experience working with Medicare, Medicaid, commercial insurance, or other healthcare payment processes. Experience using healthcare billing platforms, accounting software, EHR systems, or payment-management systems. Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field. Previous experience handling high-volume transactions while maintaining accuracy and appropriate documentation. Core Competencies Accuracy and attention to detail — carefully reviews transactions, records, and supporting documentation. Financial awareness — understands the importance of accurate payment processing, reconciliation, and recordkeeping. Organization — manages competing priorities while maintaining dependable follow-through. Problem-solving — identifies discrepancies and works methodically toward appropriate resolution. Confidentiality — handles financial, business, and healthcare-related information responsibly. Communication — communicates clearly and professionally with colleagues and authorized business contacts. Technology proficiency — comfortable learning new software and using computer-based financial and administrative systems. Teamwork — works constructively with finance, billing, operations, administrative, and other relevant departments. Accountability — follows established procedures, meets deadlines, and takes ownership of assigned responsibilities. Adaptability — responds professionally to changing priorities and operational requirements. Healthcare and Confidentiality Expectations Because this position may involve access to sensitive financial, billing, business, and potentially patient-related information, the selected candidate must maintain appropriate confidentiality and follow all applicable organizational policies and procedures. Where applicable to the responsibilities of the position, the employee will be expected to follow applicable privacy, security, and healthcare requirements, including HIPAA-related policies when handling protected health information. Employment Requirements Candidates must be legally authorized to work in the United States. Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Any employment verification, background screening, reference checks, or other pre-employment requirements will be conducted in accordance with company policy and applicable law. Additional requirements may apply based on the specific responsibilities of the position and applicable healthcare regulations. What We Value We are looking for someone who is dependable, conscientious, and comfortable working with financial information where accuracy matters. The ideal candidate understands that timely and accurate payment operations are an important part of supporting the organization’s broader healthcare operations and the people it serves. Candidates do not need to meet every preferred qualification to be considered. We encourage qualified applicants whose skills and experience align with the core responsibilities of the position to apply. Equal Employment Opportunity Mi Familia & Summit Home Health and Hospice is committed to providing equal employment opportunities to qualified applicants and employees. Employment decisions are based on qualifications, experience, business needs, and applicable law. We are committed to maintaining a professional workplace free from unlawful discrimination, harassment, and retaliation. We encourage qualified individuals to apply and look forward to considering candidates who can contribute positively to our organization. Benefits and Rewards At Mi Familia & Summit Home Health and Hospice, we understand that our employees are essential to the success of our organization and the quality of service we provide to the individuals, patients, and families we serve. We are committed to fostering a professional, respectful, supportive, and rewarding workplace where employees have the opportunity to grow and make a meaningful contribution. The Payment Operations Associate will have the opportunity to work in a collaborative environment supporting important financial and operational processes within our organization. Eligible employees may receive a competitive benefits package that may include: Competitive Compensation We offer competitive compensation based on relevant experience, qualifications, skills, and the responsibilities of the position. Health and Wellness Benefits. Eligible employees may have access to healthcare and wellness benefits in accordance with company policies and applicable benefit plans. Available benefits may include medical, dental, and vision coverage. Paid Time Off. Eligible employees may receive Paid Time Off (PTO) in accordance with company policy, providing time for vacation, personal needs, illness, and other qualifying circumstances. Paid Holidays. Eligible employees may receive paid holidays in accordance with the organization’s holiday schedule and employment policies. Professional Development We encourage continuous learning and professional growth. Employees may have opportunities to participate in training, professional development, and educational programs relevant to their roles and career development. Career Growth Opportunities As part of our growing organization, employees may have opportunities to develop their skills, take on additional responsibilities, and pursue career advancement opportunities based on performance, qualifications, and business needs. Supportive and Collaborative Work Environment. The Payment Operations Associate will work alongside professionals across finance, billing, operations, and administrative teams in a respectful and collaborative environment that values teamwork, accountability, accuracy, and professionalism. Meaningful Work Employees have the opportunity to contribute to an organization focused on supporting healthcare services and helping ensure that important operational and financial processes are managed efficiently and responsibly. Employee Recognition We value the contributions of our employees and strive to recognize dedication, professionalism, strong performance, and commitment to the organization’s mission and values. Work-Life Balance, We recognize the importance of maintaining a healthy balance between professional responsibilities and personal well-being. Work arrangements and scheduling may be structured in accordance with operational requirements and company policies. Additional Information Benefits and eligibility requirements may vary based on employment status, location, length of service, and applicable company policies. Specific benefit offerings are subject to the terms and conditions of the organization’s benefit plans and may be modified in accordance with applicable laws and company policy. Equal Employment Opportunity Mi Familia & Summit Home Health and Hospice is committed to providing equal employment opportunities and maintaining a professional, respectful, and inclusive workplace. Employment decisions are made based on qualifications, experience, business needs, and applicable law. We are committed to maintaining a workplace free from unlawful discrimination, harassment, and retaliation and welcome qualified candidates to apply. #J-18808-Ljbffr Mi Familia & Summit Home Health and Hospice