Manassas Jiffy Lube #85 CASHIERS - AUTO TECHS-COURTESY TECHS
STC Management
Job Summary: STC Management, LLC employees are responsible for performing automotive services in a fast-paced environment while delivering exceptional customer service. Attention to detail is critical to produce quality workmanship and to exceed customer expectations. Responsibilities and Duties: Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.
- Implementation and reinforcement of Operational Excellence -
- Comply with STC Management, LLC Standards of Conduct and our Grooming/Personal Hygiene standards
- Embraces our beliefs of delivering exceptional service in a fast-paced environment to both the customer and their vehicle.
- Acknowledgment of customer within 10 seconds.
- Executes 5-foot rule.
- Answers telephone within 3-rings and follows telephone standards.
- Executes no handles policy.
- Greets customers using escort and lounge orientation procedure.
- Maintain a clean interior/exterior of facility, grounds around facility, and all tools and equipment.
- Role of Cashier
- Ability to perform simple math calculations
- Complete computer-based training and hands on proficiency exam up to CSA duties
- Operate point-of-sale computer system
- Role of Courtesy Technician, (CT)
- Complete computer-based training and hands on proficiency exam for Courtesy Technician duties
- Assists with tire rotation, if applicable
- Vacuum interior floors
- Clean exterior windows
- Role of Upper Bay Technician, (UBT)
- Complete computer-based training and hands on proficiency exam for Upper Bay Technician duties
- Assists with tire rotation, if applicable
- Inspect key components
- Inflate tires
- Check and fill various fluids
- Oversee the overall flow of assigned vehicle to increase throughput and efficiency
- Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed
- Role of Lower Bay Technician, (LBT)
- Complete computer-based training and hands on proficiency exam for Lower Bay Technician duties
- Drain oil and replace oil filter
- Check and fill all gearboxes
- Lubricate chassis
- Perform ancillary lower bay services
- Valid driver's license is required
- Able to drive vehicles with automatic and manual transmissions
- Exceptional customer service and customer relations skills are essential
- Ability to work in a professional, fast-paced environment
- Excellent written and oral communication skills
- Ability to speak effectively with customers and employees
- Ability to provide appropriate technical communication to customers
- Ability to practice fairness and diplomacy as well as the ability to problem solve is essential
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another
- The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl
- High-school diploma/GED
Vacancy posted 1 day ago
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