Customer Service and Scheduling Coordinator

$19 - $25 per hour

AccuAir, Inc.

Redmond, OR

Job Description

Customer Service and Scheduling Coordinator

AccuAir Heating & Cooling

Pay: $19.00-$25.00 per hour, based on experience

Schedule: Monday-Friday, 8:00 AM-5:00 PM, with occasional overtime

FLSA Status: Non-Exempt

AccuAir Heating & Cooling is a family-owned HVAC company committed to providing dependable service and an excellent customer experience.

We are looking for a friendly, organized Customer Service and Scheduling Coordinator to support our customers, technicians, installers, and office team. This position is ideal for someone who enjoys staying busy, communicating with people, and keeping daily schedules organized.

What You'll Do

Answer incoming customer calls professionally and efficiently
Schedule and coordinate service and installation appointments
Communicate schedule changes, delays, and appointment information to customers
Coordinate with technicians, installers, field supervisors, vendors, and subcontractors
Schedule inspections and outside contractors as needed
Create and maintain job files and customer records
Assist with daily, weekly, and monthly reports
Help keep the service calendar organized and routes running efficiently
Provide general administrative support to the office team
Follow up with customers regarding scheduling or job-related questions

What We're Looking For

Strong customer service and communication skills
Professional and friendly phone presence
Ability to manage multiple priorities in a fast-paced office
Strong organizational and follow-through skills
Dependable and consistent attendance
Ability to work independently while supporting a team
Comfortable using maps, GPS, and scheduling tools
High school diploma or GED
3+ years of office or administrative experience

Preferred Experience

Previous dispatching or scheduling experience
Experience in HVAC, plumbing, electrical, or another service-based business
Familiarity with GPS or mapping software
Bilingual English/Spanish is a plus

Benefits

Medical and Dental Insurance - 100% employee coverage
Paid Holidays
Paid Vacation
401(k) with company match
Sick Leave earned at 1 hour for every 30 hours worked, up to 40 hours

We are looking for someone with a positive, "can-do" attitude who takes pride in helping customers and supporting a busy field-service team.

All candidates must apply online. Please do not call or visit the office regarding this position.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

Apply

Vacancy posted 3 days ago

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