Automotive Service Advisor

Job Opportunity At Zanesville Auto GroupAt Zanesville Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at the dealership is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.We have an immediate opening for candidates!Benefits:Health Insurance401(k)PTOCompetitive PayLife InsuranceResponsibilities:Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above company standardsAssist in diagnosing vehicle problems, order parts and tools as necessaryOversee administration of warranty claims as well as training and supervising of service departmentPerform M.P.I on every customer and internal carReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relationsQualifications:Organized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionPrefer experience with auto repair and maintenanceA salesperson wanting to move to the next level and be a service advisor would be a plusValid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.