Inventory Operations & Customer Service Specialist

Inventory Operations & Customer Service Specialist

Join NELLSON and become part of a winning team of professionals!

We currently have an immediate opportunity for an Inventory Operations & Customer Service Specialist to join the BAR DIVISION at our ONTARIO, CALIFORNIA location. Responsibilities will include, but are not limited to:

POSITION SUMMARY:

The Inventory Operations & Customer Service Specialist is a hybrid role that provides key support to the Customer Service and Inventory Recovery teams.

The position works cross-functionally with Purchasing, Quality, Finance, R&D and warehouse to support business operations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Master Data

Key Responsibilities: Maintain the accuracy, consistency, and integrity of Nellson's master data across systems.

• Set up new part numbers (raw materials, sub-assemblies, and finished goods)
• Update existing part number profiles (descriptions, pallet patterns, MOQ, lead times, allergen and claim information, pricing corrections, etc.)
• Create and update Bills of Material (BOMs).
• Maintain Item Setup Tracker and BOM Setup Tracker updated.
• Manage item obsolescence (identify and obsolete any sub-assemblies, part numbers or finished goods skus).
• Create data reports as needed.

Customer Service

Key Responsibilities: Serve as the primary point of contact between Nellson & assigned customers. Responsible for managing customers' accounts by addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Acts as the primary point of contact for the customer and as a liaison between the customer and internal teams. Process and communicate customer instructions and requests to internal teams.
• Process and updates customer orders.
• Manages the entire customer order life cycle from creation to scheduling, production and shipping. This includes performing a wide variety of tasks and collaborating cross functionally to ensure customer orders are produced and shipped on time.
• Supports miscellaneous order processing for billing (transfers, credits, debits, etc.)
• Maintain accurate record keeping.
• As necessary, performs other related functions.

ESSENTIAL SKILLS AND EXPERIENCE:

• Strong attention to detail and data accuracy
• Ability to follow written and verbal instructions while having a solution driven, problem solving attitude.
• Strong organizational and time ? management skills. Must be able to know how to prioritize and be flexible to change priorities on assigned tasks.
• Professional written and verbal communication skills.
• Ability to work independently on assigned tasks as well as collaborate in a team environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and basic mathematical skills.

QUALIFICATIONS:

• Associate's degree in business or equivalent work experience.
• 12 years' experience with data management /inventory control/ supply chain operations, or warehouse management preferably in manufacturing environment.
• 1-2 years' experience in customer service. Familiarity with order management software.

At Nellson, we invest in highly talented individuals and provide them with opportunities to continuously learn and grow to realize their full potential. Our state-of-the-art facilities, warehouses, and corporate offices offer a knowledgeable and professional environment to employees. By joining our performance-oriented team, you will be able to put your expertise to use and positively impact many groups across our production process.

Nellson offers competitive pay, career growth opportunities, and an outstanding benefits program that features:

• Medical, Dental & Vision Coverage
• Generous Paid Time Off
• 401(k) with Company Match
• Flexible schedules
• Professional Development & Tuition Reimbursement
• And many more employee-friendly programs!

Nellson is proud to be an Equal Opportunity Employer. All applicants receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected by law. You may visit our website at to view current job openings.