Client Experience Specialist

About the role Customer Support Representatives play a key role in fostering and maintaining a positive, entrepreneurial, and high-performing work environment. As the front line of support, they operate collaboratively within a team and take ownership of delivering high-quality service across all client interactions. In this role, a Customer Support Representative is responsible for managing every aspect of the client experience, ensuring that issues are addressed efficiently, communication is clear and professional, and overall service standards consistently meet or exceed expectations. Core Job Duties Maintains a high rate of isolved client retention through superior customer service. Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism. Research and resolve inquiries. Appropriately escalates issues for clients and participants as prescribed by standard operating procedures. Accurately document all communications. Accurately complete all assigned processing tasks. Participate in customer service training related to knowledge and skill enhancements. Additional duties as assigned. Minimum qualifications High school diploma or equivalent. Excellent written, oral, and communication skills. Strong customer service orientation and problem resolution skills. Excellent interpersonal skills. Successful completion of isolved Base Camp. About isolved isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. Equal Opportunity Employment isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr