Senior Manager, Patient Access Operations

The Senior Manager, Patient Access Operations at PAX Health will lead and oversee patient access operations across all PAX Health entities , currently 6 entities, ensuring a consistent, efficient, and patient-centered experience from initial contact through scheduling and financial clearance.


This role requires a strategic and operationally focused leader who is comfortable managing complexity across multiple locations, leading managers, using data to drive decision-making, and presenting operational insights and performance trends to executive leadership.


The Senior Manager, Patient Access Operations will drive performance, improve workflows, and ensure accuracy across all front-end processes, using data and reporting to identify gaps, measure outcomes, and strengthen both patient experience and revenue cycle performance.


This is a high-impact role focused on improving patient access, enhancing operational performance through data-informed decision-making, and building scalable processes that support continued organizational growth.


Responsibilities:

• Oversee patient access operations across all PAX Health entities, currently 6 entities, including intake, registration, scheduling, insurance verification, and financial clearance
• Lead, mentor, and develop patient access teams and practice managers, ensuring alignment, accountability, and strong performance across all locations
• Strengthen and streamline how patients move from first interaction to scheduled care, improving responsiveness, coordination, and overall experience
• Ensure accuracy in patient demographics, insurance verification, and eligibility to support clean claims and minimize downstream billing issues
• Monitor and manage key operational KPIs across all entities, including access to care, scheduling efficiency, registration accuracy, insurance verification completion, patient throughput, and patient engagement metrics
• Analyze operational data and reporting trends to identify inefficiencies, implement workflow improvements, and strengthen overall patient access and operational performance
• Develop and present KPI-driven reports, dashboards, and operational insights to executive leadership and C-suite stakeholders, translating data into actionable strategies that support organizational growth, scalability, financial performance, and operational improvement across all entities
• Establish and standardize workflows across entities while allowing for operational scalability as the organization grows
• Partner closely with revenue cycle, clinical, operations, and growth teams to ensure strong coordination and continuity across the patient journey
• Lead initiatives aimed at improving patient engagement, reducing cancellations and no-shows, and supporting retention and continuity of care
• Maintain a strong understanding of how patient access functions impact billing, reimbursement, and overall financial performance
• Ensure compliance with payer requirements, regulatory standards, and internal policies across all locations
• Evaluate and optimize systems and tools (EMR, scheduling platforms, reporting tools) to improve efficiency and team productivity
• Support ongoing operational initiatives and pilot new approaches to improve access, conversion, efficiency, and patient experience across programs
• On-site in Fairfield/Mahwah, NJ. Travel is required throughout the Tri-State area.
• Abide by PAX Health code of ethics and model values.
• Other duties as needed within the scope of the role.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred
• 3-5 years of experience in healthcare operations, patient access, and front-end revenue cycle functions
• Demonstrated experience overseeing multi-site healthcare operations across 4 or more locations simultaneously
• Experience directly managing managers, team leads, and multi-level operational teams required
• Strong understanding of patient access operations, including scheduling, registration, insurance verification, eligibility, and financial clearance
• Proven ability to monitor, interpret, and improve operational KPIs related to patient access, scheduling efficiency, patient throughput, cancellations/no-shows, and front-end revenue cycle performance
• Experience developing and presenting operational reports, dashboards, and performance insights to executive leadership or C-suite stakeholders
• Ability to translate operational data into actionable strategies, scalable workflows, and measurable process improvements
• Strong cross-functional collaboration skills, with experience partnering alongside revenue cycle, clinical, operations, and administrative leadership teams
• Experience working within EMR/EHR systems, scheduling platforms, and operational reporting tools required
• Behavioral health, outpatient healthcare, or multi-specialty medical operations experience strongly preferred

Equal Opportunity Employer (EOE) Statement for PAX Health


PAX Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued, respected, and treated fairly. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.


Physical Demands


The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In the course of performing this job, one typically spends time sitting, walking, standing, driving, listening, speaking, typing, reading and writing. In addition, an employee may be asked to carry or lift up to 20 lbs.


Salary Description


$80K-$95K