STORE MANAGER I

Job Description

Job Description

OVERVIEW:

A Store Manager I manages the activities required to accomplish the store’s goals and sales objectives, operate within budget, and follow loss prevention and merchandising guidelines. The Store Manager I leads, directs and motivates the SVdP employees and volunteers to work together to provide excellent customer service for the achievement of the SVdP mission.

Employees in positions at this level of the series perform a variety of the least complex tasks associated with monetary (sales, expense, payroll), physical plant (maintenance and care to ensure friendly, fresh, full and clean), people (management and talent development of selection, training and evaluation) and operations (functionality of processes, safety, systems). They are distinguished from the next higher level of this series by the requirement for less depth and breadth of knowledge of responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Store Business and SVdP Organizational Responsibilities:

• Assists with implementation of business strategies to maximize opportunities to generate additional store sales and volume and eliminate inventory shortage

Financial Responsibilities:

• Monitors daily store sales, analyzes business reports to identify inventory problems and reports any areas of concern to Director of Stores
• Completes operation assessments to protect company assets
• Processes payroll and payroll adjustments accurately and timely
• Assists with forecasting and planning of store’s budget and monitors the store’s operating budgets
• Implements price changes

Store Management Responsibilities:

• Assists with implementation of marketing and merchandising strategies for increasing sales and donations
• Ensures compliance with Loss Prevention practices
• Ensures compliance with Organizational Safety practices
• Implements product transfers
• Utilizes fully donated merchandise for best revenue return and maximized dollars for SVdP through sales or recycling
• Controls workflow through successful planning and delegation, as directing merchandising presentation, restocking and recovery to maximize productivity
• Oversees and maintains store’s organization and appearance through visual merchandising and product placement, and cleanliness
• Completes purchase orders for store supplies

Staff Management:

• Hires, trains and evaluates store employees for optimum operation of a profitable, service oriented thrift store in accordance with all governmental regulations and policies established by Board
• Counsels, coaches and disciplines staff by following the SVdP policy for Performance Improvement for poor job performance and failure to comply with policies and communicates immediately reporting of violations to Director of HR, especially before termination of an employee
• Resource Management to achieve daily, weekly, monthly and yearly SVdP objectives and goals for processing donated items, stocking, rotating merchandise, cleaning, etc.
• Actively recruits employees through external activities
• Role model and driving force setting standards for customer service for employees on customer interactions consistent with SVdP values

Continuous Improvement

• Knows the eight wastes (over-production, transportation, inventory, defects, over-processing, excess movement, Customer waiting time, wasted employee potential)
• Identifies and acts on opportunities for operational improvements within work area
• Identifies and participates in eliminating waste
• Shares expertise and knowledge to support growth and development of others enabling them to grow and improve in performance
• Other duties as assigned

Organization Mission and Policies:

• Supports and demonstrates excellent customer assistance by following the SVdP Customer Service Motto to “ S erve our V aluable Customers with D istinction and P urpose” which defines “our valuable customers” as both internal and external; i.e. co-workers, neighbors, donators, vendors, organizational contacts and thrift store consumers.

EDUCATION, CERTIFICATIONS AND EXPERIENCE

• Bachelor’s degree (B.A.) preferred
• Five (5) years’ experience and/or training that included retail management; thrift or non-profit experience preferred
• Maintain a valid driver’s license and able to work a flexible schedule, including nights and weekends, as needed

SKILLS AND ABILITIES REQUIREMENTS

• Knowledge of:
  1. MS Office (Word, Excel, Outlook)
  2. Retail and merchandising management (Intermediate level)
  3. Mathematics and reading comprehension (Intermediate level)
  4. POS, preferred
  5. ADP Workforce Now HRIS, preferred
• Skills and Abilities:
  1. Communicate well, orally and in writing
  2. Inspire and lead others toward a common vision and purpose
  3. Consistently drive high levels of operational excellence
  4. Encourage store team to exceed customer service and mission standards
  5. Train others, understanding different learning styles and address in training delivery
  6. Analyze all aspects of the business (e.g., P&L, Employee performance, customer behavior)
  7. Time management
  8. Coaching and developing store employees to optimize performance and provide succession
  9. Efficient and effective decision-making
  10. Customer service and conflict resolution
  11. Driving same store sales
  12. Actively looking for ways to reduce costs
• Physical:
  1. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds
  2. Regularly required to use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear
  3. Frequently required to stand; walk; sit

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.