Life Insurance Customer Specialist

Providing exceptional customer support, the full-time Life Insurance Customer Specialist will manage inbound calls related to policy inquiries, assist agents and policyowners, and maintain knowledge of company products while working remotely. Key responsibilities Respond to inbound calls and provide support on policy values, coverage options, and various customer inquiries Maintain a working knowledge of company products and procedures, ensuring compliance with service standards Collaborate with various departments to facilitate efficient customer service and resolve issues proactively Required qualifications Bachelor's Degree preferred Previous customer service or call center experience preferred Ability to communicate effectively and tactfully with agents and policyowners Proficiency in navigating multiple information systems and screens Strong organizational skills and ability to adapt to frequent changes