Assistant General Manager

Job Description

Job Description

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nationwide brand, committed to providing affordable and accessible Pilates to the community.

Not only is Club Pilates the largest Pilates brand in the world, it is one of the world’s largest franchised fitness brands with over 1000 locations open worldwide. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. It’s over 4500 instructors provide over 20 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit

JOB OVERVIEW:

As an Assistant General Manager at Club Pilates, you will support the General Manager and the Franchise Owners in overseeing daily studio operations, driving member satisfaction, and ensuring the achievement of business goals. You will play a vital role in fostering a positive, energetic, and welcoming environment for both team members and clients, while upholding the brand standards and operational excellence.

PREFERRED QUALIFICATIONS:

• Previous Management experience (2+ years)
• Previous experience in fitness , hospitality , or retail preferred. 
• Confident in generating personal sales by completing sales calls and other tasks.
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training.
• Must be fluent in English and Spanish and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• Customer service-oriented with a passion for health and wellness.
• Solid writing and grammar skills.
• Highly organized and skilled in using daily planner, proficient in data management, ability to prioritize and meet deadlines; maintains clear communications with all staff by holding monthly meetings with instructors and sales associates.
• Flexibility to work varied hours , including evenings and weekends.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software (Training provided).

KEY DUTIES:

Attending all virtual meetings for studio management with Club Pilates corporate office. 

Assist with the implementation of sales processes  to schedule prospects into Intro class; conduct weekly Intro inspections.

Performing sales pitch after each Free Intro class with energy to engage and convert prospects. 

Assist in achieving revenue targets through membership sales, retention strategies, and promotional activities to drive membership sales.

Assist in managing day-to-day studio operations, including front desk staff and instructor scheduling, facility maintenance, and adherence to health and safety protocols.

Assist with the training and supervision of all Sales Associates in sales and conducting weekly sales role play with staff.

Assist with hiring/managing all future instructors at the studio.

Proficiency in ClubReady (training provided), to include revenue reports, attendance reports, etc.

Assist with the review of instructor evaluations performed by Master Trainers.

Independently make decisions related to high level customer service.

Run daily reports to collect out-standing dues; conduct daily checks that No Shows are being marked by front desk staff.

Maintain cleanliness and organization of the Pilates Studio; work with staff to adhere to cleaning schedule and uphold brand standards, cleanliness, and safety protocols to maintain a welcoming and professional environment.

Enforce Club Pilates policies and procedures outlined by franchise owners by following protocol. 

Ensure all forms, administrative supplies, and studio literature is stocked and visible.

Schedule and strategically manage marketing campaigns, member events, and community outreach initiatives to generate leads via organic Grassroots Marketing and Networking; attend grass-root events.

BENEFITS:

Competitive salary and performance incentives.

Opportunities for professional growth and development.

Employee discounts on classes and membership.

Dynamic and supportive work environment.