HVAC Dispatcher / CSR
Knight Air Conditioning
Job Description Job Description About this job: Family owned and operated Residential HVAC company seeks CSR/Dispatcher to assist our growth -Were busy! North Phoenix (SR51/Greenway). Pets are present in the work area.
Shift hours vary based on season 8a-1p & 7a-1p. This position is Part Time - Monday thru Friday and emergency on call every other weekend. Must be prompt and reliable
The PREFERRED candidate will possess the following skill sets:
A go getter, independent worker, takes initiative.
Excellent telephone etiquette.
Thorough knowledge of Phoenix roadways.
Constantly seeks out ways to improve business operations.
People person with Positive & Professional Personality.
The ability to keep calm during stressful situations.
Good time management skills, punctual and highly organized.
Competitive pay plus incentives
Primary Duties:
Handling incoming and outgoing customer care calls.
Scheduling appointments while balancing priority and logistics.
Data entry/processing -using P3 field service software.
Prepare word documents & excel spreadsheets, merging fields, formulas, etc...
Maintain electronic and hard copy filing system.
Ensure security, integrity and confidentiality of data.
Resolve administrative problems and inquiries.
Some social media posting
Required Education and Experience:
Proficient with Microsoft Office Suite, particularly Word, Excel.
1+ years of experience in admin. for home services such as HVAC, plumbing, electrical, pest control, landscaping etc...
Company Description Weve been taking care of our customers in the sweltering heat and not-so-extreme cold for over 45 years and take pride in the outstanding reputation weve built! Come work for a growing team you will want to be part of! A Family Owned and operated air conditioning company serving the Metro Phoenix area. Keeping your Castle Comfortable since 1981! View phone number on click.appcast.io
We are members of the following organizations:
ROTH-Rosie on the House® Certified Partner
MTCAZ®-Mechanical Trade Contractors of AZ
NATE®-North American Technician Excellence
BBB®-Better Business Bureau with an A+ Rating Company Description Weve been taking care of our customers in the sweltering heat and not-so-extreme cold for over 45 years and take pride in the outstanding reputation weve built! Come work for a growing team you will want to be part of! A Family Owned and operated air conditioning company serving the Metro Phoenix area. Keeping your Castle Comfortable since 1981! View phone number on click.appcast.io\r\n\r\nWe are members of the following organizations:\r\n\r\nROTH-Rosie on the House® Certified Partner\r\nMTCAZ®-Mechanical Trade Contractors of AZ\r\nNATE®-North American Technician Excellence\r\nBBB®-Better Business Bureau with an A+ Rating
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