GENERAL MANAGER

General Manager**Must be able to travel between Pleasant View, Layton, South Ogden, and Syracuse**Do you have a passion for coffee, customer service, and people? Are you a highly motivated leader and problem solver with a goal-oriented growth mindset able to coach and develop others personally and professionally? If this sounds like you, we'd love for YOU to join the Scooter's Coffee team as a General Manager!Coffee experience is not required; however, some Quick Service Restaurant (QSR) management or other food/beverage management experience is. Our training programs are comprised of video, instructor-led, and hands on experiences, and we are continually learning and developing. We hire character and train for skill, and if you have the right character, values, and mindset, we can develop an amazing leader! Does this interest and is this YOU?Your Daily GrindCompletion of Manager-In-Training (MIT) Program. During this 6-week program, a combination of self-directed, classroom, and hands on learning will be provided as preparation to effectively manage all staff and store operations. Participate in on-going leadership and other training programs as requiredEnsure operational excellence to Mile 40 and Scooter's Coffee standards, upholding our Mission Statement and Core Values, while holding your team of leaders and baristas accountable to the sameHire, train, develop, and retain a team of strong leaders and baristasDetermine daily and weekly staffing requirements, create work schedules, conduct job interviews, and make hiring/termination decisionsEffective management of all inventory, cost of goods, and labor resources and budgetsWork in store daily identifying culture and/or operational challenges coaching to correction and developmentContribute to setting team goals and accountability for focus and effort of team in achieving goalsContribute toward store profitability and growth by proactively seeking opportunities to increase sales working collaboratively as necessary with ownership and other management to put strategic action plans in place and drive executionOwnership in maintaining store appearance, cleanliness, and equipment. Ensure Pride of Place (POP) is maintained to standardsMonitoring and responding to customer feedback submissions via various online and social media platformsComplete daily, weekly, and quarterly financial and other reports as requiredMonitor and maintain store and company budgets, utilizing tools and resources providedAssist in enhanced social media presence and followers working in collaboration as necessary with marketing, store ownership, and other support personnel and vendorsParticipate in various community engagement activities, events, and other marketing actions as requested to drive enhanced brand awareness and increased sales traffic to store locationFinal accountability for all store operations, team contributions, and performanceWhat You Bring to the BrewProven high level performer with minimum two (2) years of QSR or other food and/or beverage management experienceAbility to provide consistent and effective leadership and support to diverse teamAbility to work a minimum of 40 hours per week with flexibility for more than 40 hours, mornings, nights, weekends, as requiredDevelop and maintain expert knowledge and understanding of all operational aspects of our business, inclusive of all days and daypartsHigh level of self-awareness, self-motivation and ability to self-manage to work independently, consistently and reliablyCompetitive, goal-oriented, and continually seeking personal and professional developmentExemplify persistence and grit; no goal is unattainable or challenge too large to overcomeLeader by example. Actions speak louder than wordsExceptional communication, interpersonal skills and an active listenerAbility to effectively coach and foster personal and professional growth in othersPride and passion for the effort you bring, the work you do, and the brand/team you representPositive team-first, team-centric leadership mindsetStrong analytical, critical thinking, and problem-solving skillsExceptional time management, organization, and administrative skillsPlan and process oriented with highest levels of attention to detail. Understanding how and why "the little things" matterAbility to be proactive in assessing business/operational needs and implement strategic action plans to addressFlexibility to adapt to change and thrive in itCoachable and always willing to improveAbility to work and coach in fast-paced store operations environment, with ability to multi-task and teachComfortable with email, Excel, Word, PDFs, and Google Office Suite (Sheets, Docs, Forms, etc.)Ability to travel locally, regionally, and nationally as necessaryWhy You'll Love Working With UsWelcome to the family! We are local, family-owned and operated. You will know the owners by name, and they will know yours. (in a good way)We are serious about our work, but as serious about having fun! Think of us as a tight-knit family that loves to win together. You will find a team-first vibe here where everyone has your back, celebrates your wins, and keeps the energy high every single dayLevel Up: Expand your toolkit with regular management, leadership training, and team-building activitiesWe are going places, and we want you in the front seat! We are a fast-growing regional and national brand, which means the sky's the limit for your career. If you have drive and ambition, we have limitless personal and professional growth opportunities to matchThe Green: Highly competitive base salary with bi-annual performance reviews and pay increase opportunitiesWe love to celebrate you! Around here, hard work comes with serious rewards. You will unlock monthly and quarterly sales incentives, scoop up sweet bonuses on your work anniversary and birthday, and even get paid to learn with our development bonus programsTime to Unwind: Recharge your batteries with paid time off and we continually strive to provide coaching and resources enabling healthy work/life balanceLive the brand, on us! Get ready for awesome on-shift freebies and a killer employee discount that covers everything we make—drinks, food, retail, and merch. Consider your caffeine addiction officially fundedFree Tuition: Advance your education (or your family's) with tuition assistance programs through Bellevue UniversityOptional health and dental programsDisclaimer:The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.