Customer Service Representative

Customer Service Representative

Salary Range $20.00 - $21.00 Hourly

Do you have experience in sales, customer service, or call center? Become a Financial Credit Expert. We will train you.

Apoyo Financiero, Inc. is hiring bilingual talent for our Santa Ana branch. This opportunity is ideal for bilingual candidates with experience in sales, customer service, call center, collections, retail, cashier, or direct customer-facing roles. Previous financial services experience is not required. At Apoyo Financiero, we provide complete training in the credit cycle, financial education, and responsible credit history management.

We are looking for individuals who want to do more than sales or customer service. We are looking for people who want to grow and become Financial Credit Specialists. Through your work, you will help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history.

Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy. At Apoyo Financiero, we provide the training and continuous development you need to build a stable career in the financial services industry.

Ideal Candidate:

• Previous experience in sales, customer service, call center, collections, retail, cashier, or customer-facing roles.
• Bilingual English/Spanish.
• Enjoys working with goals, follow-up, and customer service.
• Able to explain information clearly, professionally, and respectfully.
• Interested in helping the community through financial education and responsible guidance.
• Desire to grow within a stable company.
• Continuous training and development.
• Real internal growth opportunities; at Apoyo Financiero, 98% of our leadership has grown from within the company.

The opportunity:

We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we will provide the training needed for your professional growth in the lending industry. Our goals are achievable, and we'll give you all of the training required to succeed. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you.

On-site role (not remote/hybrid).

Key responsibilities:

• Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Customer Service: Use active listening to identify client needs and deliver effective solutions.
• Administration and Operations: Support log control, maintain office order, and perform general administrative tasks.

The ideal candidate demonstrates reliable attendance and punctuality consistent with scheduled shifts, a proactive attitude, and the ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork.

Compensation & benefits:

• Pay scale (good-faith hourly range): $20.00 – $21.00 (range depends on location, education, and experience).
• Medical benefits.
• 401(k) Retirement plan.
• Paid holidays, vacation days, sick days, and bereavement (direct family).
• Training and leadership development.
• Inspiring career path with internal growth opportunities. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members.

Schedule / position details:

• Non-Exempt position
• Full-time / 40 hours per week
• Typical schedule: Monday–Saturday, 9:30 a.m. – 6:30 p.m. (two days off per week, including Sundays). Schedule may vary based on business needs.

Note: Apoyo Financiero does not offer remote/hybrid positions. All positions are on-site.

Pre-employment screening, work authorization & ID verification:

Employment is contingent upon successful completion of job-related pre-employment screening(s), as applicable and permitted by law. Any screening involving criminal history (if applicable) is conducted only after a conditional offer of employment.

For identity verification purposes, acceptable identity documents include a government-issued photo ID (e.g., state ID, passport, or driver's license). A driver's license is not required for this position.

Apoyo Financiero participates in E-Verify, operated by U.S. Citizenship and Immigration Services (USCIS), and uses it only in the time and manner permitted by law.

Reasonable Accommodation: Apoyo Financiero provides reasonable accommodations in accordance with applicable law.

Equal Opportunity Employer:

We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by law.