Customer Service Specialist

Customer Service Representative The Customer Service Representative serves as the primary point of contact for customers, ensuring inquiries, orders, and service requests are handled accurately and efficiently. This role partners with multiple internal teams. Key Responsibilities: Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner. Process customer orders, review purchase information for accuracy, and enter order details into company systems. Coordinate with operations, sales, accounting, and other internal departments to resolve customer requests and order issues. Prepare shipping documentation, maintain order records, and assist with backorder management when needed. Update customer accounts and CRM records while maintaining organized electronic documentation. Assist with administrative tasks including reports, spreadsheets, correspondence, and general office support. Work alongside the accounting team to address billing questions, payment inquiries, and account updates. Build strong customer relationships through proactive communication and ongoing account support. Qualifications: Minimum of 2 years of customer service experience. Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Strong data entry skills with exceptional attention to detail. Excellent organizational and time management abilities. Professional written and verbal communication skills. Ability to maintain confidentiality and handle sensitive information appropriately. Demonstrated commitment to providing outstanding customer service. Additional Details: Full-time opportunity in a collaborative office environment. Cross-functional role with exposure to multiple business departments. Training provided on internal systems and company processes. Opportunity for long-term growth and career advancement. Perks: Competitive hourly pay with advancement potential. Stable MondayFriday schedule. Supportive, team-oriented workplace. Opportunity to develop a broad range of customer service and operational skills. Comprehensive benefits package upon eligibility. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.