Audio Visual Operations Manager

Job Title: Operations Manager

Department: Event Production

Job Type: Full Time

Classification: Exempt Salary

In this role, you will play a pivotal role in ensuring


exceptional customer service, optimizing team performance, and


driving business growth. Other responsibilities include support


of all Audio Visual aspects to ensure a successful event.

Responsibilities:


• Lead and manage daily floor operations:


o Oversee technicians, ensuring timely and efficient equipment


delivery and service as per client and hotel specifications.


o Schedule technicians weekly based on the needs of the hotel, or


other needs.


o Delegate tasks and manage workflow for optimal efficiency.


o Maintain accurate and complete daily equipment sheets.


• Inventory control:


o Implement and maintain effective inventory control procedures to


ensure proper stock levels, safety, security, and equipment


quality.


• Customer service excellence:


o Mentor and supervise staff to deliver outstanding service,


maximizing client satisfaction and onsite revenue through


upselling opportunities.


o Build strong working relationships with internal and external


clients, team members, neighboring properties, and vendors.


o Address guest concerns directly, ensuring their needs are met and


equipment functions properly.


o Uphold and project a professional image according to SBMG


standards and ensure team adherence to these standards.


• People development and training:


o Create and foster a positive work environment aligned with


company core values.


o Lead, motivate, and develop a team of talented technicians and


operational support staff.


o Champion and drive professional development and training


initiatives to enhance business acumen, technical knowledge, and


service delivery.


o Ensure team members are proficient in relevant company software


and systems.