Consumer Loan Processor

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we're committed to improving the lives of our members every day, and we look for people who share that passion. Don't have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: The Consumer Loan Processor is responsible for processing approved direct and indirect consumer loans from their approval through funding. This role gathers, reviews, and verifies required documentation and information to ensure loans are completed accurately, efficiently, and in compliance with credit unions policies, procedures, and regulatory requirements. Working closely with members, dealers, branch staff, underwriters, and internal departments. The Consumer Loan Processor assists in resolving outstanding stipulations and conditions, prepares and processes loan documentation, establishes loan accounts, and facilitates timely funding. Through attention to detail, effective communication, and a commitment to quality of service, this position supports service level standards to deliver an exceptional member experience and minimizes operational and lending risk.

Essential Duties/Responsibilities:

• Process approved consumer loan applications through funding for both direct and indirect lending channels.
• Review loan applications, contracts, and supporting documentation for completeness, accuracy, and compliance with credit union policies and procedures.
• Verify required documentation, including income, employment, identity, insurance, collateral information, membership eligibility, and other underwriting stipulations.
• Ensure all loan conditions and underwriting requirements are satisfied prior to funding.
• Coordinate loan closings and disbursement of funds within established service level standards and turnaround times.
• Process loan packets, both physical and electronic, and prepare files for funding.
• Scan, index, and electronically store all loan documentation in accordance with record retention requirements.
• Process direct consumer lending products including auto loans, recreational vehicle loans, personal loans, share-secured loans, credit cards, and other consumer lending products.
• Provide exceptional member service throughout the loan process.
• Communicate with frontline staff regarding loan documentation, funding status and outstanding requirements.
• Review dealer-submitted contracts and supporting documentation for completeness and accuracy.
• Verify collateral information, titling requirements, insurance coverage, and funding conditions.
• Maintain communication with dealerships throughout all stages of the funding process.
• Resolve documentation deficiencies, funding delays, and loan exceptions.
• Ensure timely funding of indirect loans.
• Ensure compliance with applicable federal and state consumer lending regulations and credit union policies.
• Monitor loan files for completeness, quality, and audit readiness.
• Protect confidential member information.
• Identify and escalate compliance concerns, documentation issues, exceptions, and red flags.
• Meet established productivity, accuracy, quality, and funding goals.
• Assist with workflow management and queue monitoring.
• Gather mail and drop-offs daily to distribute as needed.
• Participate in training and professional development.

Other Duties/Responsibilities:

• Provide loan payoff quotes to members and dealers.
• Gather and distribute incoming mail and departmental deliveries.
• Prepare new membership packets and member correspondence.
• Assist with special projects, audits, reporting, and departmental initiatives.
• Perform other duties as assigned.

Job Knowledge:

• Working knowledge of consumer lending products, loan processing procedures, and credit union products and services.
• Knowledge of credit union policies, procedures, and member service standards.
• Knowledge of TILA, ECOA, FCRA, BSA, OFAC, CFPB requirements, and other applicable regulations.
• Proficiency with lending systems, document imaging systems, core processing platforms, and business software.
• Ability to review documents for completeness, accuracy, and compliance.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to maintain confidentiality and professionalism

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to effectively review documents.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Limited mobility required. Requires the ability to work flexible hours.

Job Qualifications (Ability):

• Ability to understand and follow complex written and oral instructions.
• Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
• Ability to express oneself, clearly and concisely, both orally and in writing.
• Ability to prepare and maintain confidential records and reports.
• Ability to gather, assemble, correlate, and analyze facts and develop solutions.
• Ability to analyze statistics and financial data.
• Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible.
• Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
• Ability to present a professional and personable personality that communicates to members
• Ability to interact with more than one department daily.
• Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.

Job Qualifications (Education/Experience):

Requires a high school diploma or equivalent proficiency in language, mathematical, and reasoning skills. One to two years of experience in a related field with similar responsibilities is preferred. Equivalent combinations of education and experience may be considered.

Working Conditions:

Material and Equipment Involved

• In-House Computer System / Internet
• 10-Key Calculator
• Credit Bureau System
• Personal Computer
• Various Software Applications

Work Environment/Physical Activities

Occasional travel to one of BHFCU's branch locations or attendance at community events may be required.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.