Bilingual Quality Assurance & Customer Experience Lead
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company in Columbus, Ohio, is seeking a Quality Assurance Specialist to monitor customer interactions and improve overall quality. The ideal candidate will have over 8 years of experience in call center environments and a strong ability to assess and enhance quality processes. This role involves analyzing feedback, implementing training plans, and collaborating with management to ensure high service standards are maintained. Competitive compensation is part of ASM's overall benefits package. #J-18808-Ljbffr
Vacancy posted 5 days ago
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