Supervisory Medical Support Assistant

Job TitleAllied Health ProfessionalJob DescriptionResponsible for supervising subordinate Advanced Medical Support Assistant within the service. Evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met and evaluating new products, equipment and systems to make recommendations for improved operations. Identifying educational or training needs and making final decisions on hiring selections; time and leave. Managing clinic closures (blocking/cancellations); evaluating performance and taking disciplinary action when necessary. Works collaboratively with facility programs, services, and interprofessional coordinated care team members to facilitate access to care through focused efforts on meeting the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and videoconferencing. Assures coverage of all areas of responsibility and conducting ongoing reviews/audits to ensure quality of work; Ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures and distributing and balancing workload; Orienting and providing on-the-job training for new and current employees and ensuring all training requirements are met; Organizing the work structure of his/her assigned areas and acting as liaison between MSAs and other staff in order to resolve day to day conflicts. Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties and customer service and other duties assigned for the proper and timely treatment of patients; Assure appointment schedules are maintained by all scheduling staff and ensuring accuracy of movements on patient Movement Reports. Performs all other duties as assigned.Work ScheduleMonday - Friday 8:30am to 5:00pm and every other weekendPayCompetitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental LeaveAfter 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care SubsidyAfter 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.RetirementTraditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.InsuranceFederal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).TeleworkNot AvailableFunctional Statement #08103FPermanent Change of Station (PCS)Not Authorized