IT Intern

IT Intern

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 10 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

Position Summary

We are seeking an IT Intern. The Intern is responsible for providing tier 1 technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. While performing all duties and responsibilities, the IT-Intern will at all times, model Sonaca North America values and principles and act in a manner consistent with the Sonaca North America Code of Business Conduct and Ethics.

Essential Job Responsibilities

• Through the phone, email or walkups - provide technical assistance and support for incoming issues related to computer systems, software, and hardware.
• Troubleshoot Desktop hardware, operating system and software application problems and escalate to appropriate IT staff as needed
• Research desktop related issues via web, product manuals and other methods
• Install fixes on computers as needed
• Receive and log incoming calls for users as needed
• Follow up with users to ensure customer satisfaction and problem resolution
• Track metrics to measure performance
• Train computer users and clean up computers as necessary
• Walk customer through problem-solving process
• Document standard procedures in Knowledge base
• Maintain compliance with desktop software licenses
• Ensure all software is appropriately licensed prior to installation
• Notify IT Management and remove any user installed software that has not been approved by IT Management
• Assist with other IT related issues and other duties as assigned

Education and Experiences

• Education/Experience:
• Student in second or third year of technical degree is preferred
• Specific Job Skills:
• Proficient in Microsoft Office
• Knowledge of Microsoft desktop OS
• Ability to easily identify and resolve problems
• Behavior/Work Management Skills:
• Ability to maintain confidentiality
• Excellent interpersonal and customer service skills
• Eager to learn and adapt to different technologies
• Detail oriented
• Ability to identify and resolve problems
• Organizational and prioritizing skills
• Willingness to work in a high stress and constantly changing environment
• Self-Motivated
• Able to work in a team based participative environment
• Able to work extended hours, including evenings and weekends, if necessary to meet deadlines

Physical Requirements: The employee must able to sit for extended periods of time with periodic breaks. Employee may frequently stand, stoop and/or walk as well as lift and /or move up to 40 pounds. The employee also must have the ability to remain calm under pressure and stress.

Work Environment: The employee will normally work in an office and shop environment. The noise level in the work environment ranges from quiet to moderate. The employee will be required to wear Personal Protective Equipment (PPE) when working on the shop floor.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at View phone number on click.appcast.io for assistance accessing the on-line application system. Sonaca North America is an E-Verify Employer.