Department Manager - Hardware & Paint [JBR]

Department Manager

At JAX Mercantile Co., we are passionate about serving our customers. Join our local, family-owned company as a Department Manager in our JAX Outdoor Gear Farm and Ranch, location in Broomfield, CO. Make someone's day by sharing your enthusiasm and excitement for finding just the right fix for the latest repair or home improvement project for our customers at JAX! Lead the team that answers questions about the pros and cons of various products, assist in finding the right shade of paint, or help our customers locate a specific brand or item. Product training, pro-deals, and our employee discount mean you can try out items in order to increase your knowledge and provide expert opinions to our customers.

Our Department Manager is responsible for providing outstanding customer service. The role supports overall department operations by providing employee orientation and development, scheduling coverage, managing performance, leading by example when assisting customers and finding ways to improve the service provided by JAX. Duties include coordinating with the buyers team to provide feedback on products, visual merchandising with product displays, managing inventory, stocking, and organizing the department. Additional tasks include:

• Creating schedules two weeks in advance
• Ensuring coverage by working with employees or stepping up fill gaps when necessary
• Providing honest and informative answers about our products
• Addressing loss prevention concerns
• Participating in inventory responsibilities
• Assembling new stock
• Maintaining a clean and well-stocked area
• Complete record-keeping and creating reports
• Completes special orders
• Coordinates with others to plan for sales and promotions
• Ensure proper documentation and pricing of products
• Works to engage and inspire teamwork with department employees

Our ideal candidate is experienced in retail management, is willing to pitch-in and help, is well-organized, takes initiative, communicates well, and has an engaging and positive approach to customer service. Knowledge, skills and abilities desired for this position include:

• Previous experience and interest in retail leadership preferred
• Proven record at rallying small teams and leading by enthusiastic example
• Experience doing home repairs, remodeling projects, paint jobs, etc. required
• Knowledge of the brands carried by JAX for hardware, tools, and paint products preferred
• Prior top-notch customer service experience
• Prior retail lead or supervisory experience
• Comfort and adaptability with learning new technology or computer systems
• Ability to be flexible and work retail hours
• Engaging and positive
• Effective trouble-shooting skills
• Ability to present and maintain a professional demeanor

Schedule Requirements:

• Must be available at least one weekend day and at least one week night
• Flexible availability required

Pay Range: $18.00 - $20.00

Positions: 1 Full-Time position available

Company Benefits:

Jax Mercantile offers a variety of benefits and rewards for our employees. These include:

• Paid Time Off
• Paid Holidays
• 401K Plan
• Employee Discount
• Monthly Performance Bonus Program
• Anniversary and Birthday Gift Cards
• CO2 Conservation Credit
• Life Insurance
• Employee Assistance Program
• Peer Recognition Programs
• Paid Volunteer Time
• Referral Bonus
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Pet Insurance

Full-Time employees also have the ability to elect medical, dental, and/or vision insurance.

For over 60 years JAX has been providing customers with outstanding service with our passionate and expert staff. We are at work and still having fun!

Please note that the pre-screening questions in the application process are important for screening purposes and may be the deciding factor in whether or not your application is forwarded for further review.

JAX Mercantile is proud to be an Equal Opportunity Employer.