Deployment Strategist

We’re working with a Series A business that’s locked in $30M in funding and backed by S-tier VCs. One founder has already had an exit before, and the cofounder was an early hire at Ramp, so the bar is definitely high. They’re building voice-first AI products in healthcare, focused on a part of the market that is still way more manual than it should be. Worth noting they’re growing quickly too, already at 7 figure ARR, 200+ customers, and looking to add around 10 people before year end. About the Role The FDE owns the technical build. This role owns everything around it: discovery, rollout planning, stakeholder buy-in, change management, executive communication, QBRs, and expansion. You'll work within the agency and build trust at every level, from the executives to frontline staff. The goal isn't a clean launch, it's a workflow the customer can't imagine operating without. What Success Looks Like The executives treat our client as an operating partner, not a vendor Adoption spreads branch by branch because early results prove the value Staff keep using the workflow after the launch team is gone QBRs drive real decisions on alignment, expansion, and product direction Lessons from your first account shape the playbook for future ones What You\'ll Do Run hands‑on discovery: shadow staff, talk to managers, trace how work and escalations actually move Map stakeholders and sequence the rollout Run the executive working group: agendas, decisions, accountability Stay on as primary point of contact post-launch, resolving issues before they reach the FDE Own the QBR: data, narrative, and expansion case Lead training and change management so adoption sticks What We\'re Looking For 3-5 years in implementation, deployment, customer success, engagement management, or consulting Comfortable in technical conversations without being the engineer NYC-based, travel as needed What\'s Offered Competitive base plus meaningful equity with an equipment stipend Time off as needed Daily lunch and dinner on long nights Luxury NYC gym membership Happy hours, poker nights, and builder events plus office snacks and perks #J-18808-Ljbffr Orange Quarter