Uptown Store Director

Job Description

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

The Uptown Store Directorr is responsible for the overall leadership, performance, and strategic direction of three uptown New York boutiques, including Saks concession boutique. This role oversees the three locations through strong leadership, ensuring alignment to brand standards, client experience, and commercial objectives. Acting as the primary owner of three businesses, this individual will drive performance through a balance of strategic oversight and hands-on engagement, fostering a culture of accountability, collaboration, and excellence across the three teams.

Primary Responsibilities:

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• Oversee the performance and operations of uptown boutiques, ensuring alignment with company goals and brand standards
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• Translate company objectives into clear, actionable strategies across locations, driving consistency and measurable results
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• Partner closely with Commercial Head of Retail to set priorities, monitor performance, and elevate overall business outcomes
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• Identify opportunities for growth across three stores, proactively adjusting strategies to maximize productivity and client engagement
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• Lead, coach, and develop the team
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• Foster a high-performance culture across three locations through clear expectations, consistent feedback, and accountability
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• Support recruitment, onboarding, and development of talent across three stores, ensuring strong team composition and succession planning
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• Serve as a visible and engaged leader, maintaining strong presence across three locations
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• Champion a client-first culture, ensuring exceptional and consistent service across three boutiques
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• Actively contribute to sales through personal selling, styling, and high-level client engagement, particularly with top-tier clients
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• Drive client development strategies, leveraging clienteling tools to grow and retain a highly personalized client base
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• Build and maintain relationships within the local community, positioning three boutiques as key destinations
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• Ensure operational consistency and excellence across three stores, including inventory management, cycle counts, and shrink prevention
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• Oversee expense management and ensure three locations operate efficiently within budget
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• Maintain the highest standards of visual merchandising and store presentation in alignment with brand guidelines
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• Partner with cross-functional teams to ensure seamless execution of company initiatives
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• Act as the primary decision-maker across three locations, balancing autonomy with alignment to company direction
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• Operate with an entrepreneurial mindset, taking full ownership of business performance and team effectiveness
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• Serve as the key liaison between store teams and corporate partners, ensuring clear communication and alignment
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THE IDEAL CANDIDATE

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• 7–10+ years of progressive retail leadership experience, including experience managing high-performing teams and complex businesses
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• Demonstrated ability to lead through others, developing leaders and driving performance across multiple teams
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• Strong commercial acumen with a proven track record of driving sales, client development, and business growth
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• Highly credible, polished, and confident leader who embodies the brand and leads by example
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• Entrepreneurial and self-directed, with the ability to operate independently while managing competing priorities
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• Exceptional interpersonal and communication skills, with the ability to influence across teams and levels
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• Passion for clienteling, styling, and delivering a best-in-class luxury experience
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WHAT WE OFFER YOU

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• Competitive compensation. Salary is $140,000 – 150,000 + target bonus. Please note that compensation will be offered based on relevant skills and experience
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• Comprehensive benefits package
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• Thom Browne Classic Uniform
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• Hybrid work schedule
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• 401(k) company match
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• Diverse and inclusive working environment
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