Executive Director

Executive Director

Experience Senior Living is thrilled to announce The Reserve Strathmore Square scheduled to open in March 2028. As development progresses, we are beginning the search for an Executive Director who will play a critical role in pre-operations, sales, and team building during the final stages of development and through opening. This is a unique opportunity to help launch a new community and shape the resident and associate experience from the ground up.

Pre-Operations Responsibilities:

• Provide executive leadership during the pre-opening phase, partnering with development, construction, marketing, and corporate teams to ensure operational readiness, regulatory compliance, and a successful community launch.
• Lead and support pre-opening sales and marketing efforts, including relationship building in the local market, referral network development, and achievement of initial occupancy goals.
• Recruit, onboard, and develop the foundational leadership team, establishing culture, service standards, and operational systems prior to opening.
• Oversee pre-opening budgets, policies, and procedures, ensuring alignment with brand standards and a smooth transition from development to full operations.

Operating Responsibilities:

• Responsible for leading day-to-day operations, including full P & L responsibility.
• Ensure compliance with all local, state, and federal regulations, as well as Experience Senior Living's company policies and procedures, standards, and guidelines.
• Focuses on creating a safe environment for residents, families, and team members.
• Ensure adherence to the Resident's Rights
• Focused on resident, family, and team members satisfaction.
• Be able to analyze data, root causes and develop a plan of action if necessary.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services.
• Lead morning stand up meetings and ensure minutes are taken for those who were not present.
• Strong communications skills; listening, oral and written.
• Lead and support all sales and operational strategies, educating all team members of the importance to be part of the sales process.
• Actively partnering with the Director of Sales to conduct a quarterly SWOT, and have ongoing weekly, or at times daily discussions, on sales/marketing strategies and help support all sales efforts, including conducting tours, assisting with creative follow ups, outreach, home visits, and building positive relationships with referral partners.
• Coordinating with the Director of Health and Wellness and understanding the care needs of the residents and ensuring a solid care plan is in place that encompasses all areas of that individual's care. Ensuring that residents have been assessed at the proper level of care. Ensuring that the team members are focused on supporting their independence and current abilities and only assisting in areas of true need. Being available to meet with residents, families and team members regarding any care concerns that need to be addressed.
• Coordinating with the Director of Memory Care to address any challenging situations, find creative solutions, assist, and support all dementia training for new team members and ongoing training for existing team members.
• Coordinate with the Director of Life Enrichment to ensure the activity calendar is robust, with a wide variety, touching on the whole person, and activities are taking place 7 days per week, including evenings.
• Coordinating with the Director of Culinary to ensure menu planning has a wide variety to choose from, alternate choices are available for the residents, and assist in tasting food from meals on a regular basis.
• Coordinate with the Director of Maintenance to have ongoing discussions regarding the building, areas of concern, preventative maintenance schedules, room turns completed in a timely manner, required drills being completed, and assist in any coordination for CapEx projects.
• Ensure that the Employee Appreciation program is implemented and adhered to monthly.
• Ensure that employee performance reviews are being completed and administered in a timely manner.
• Assist in recruiting, hiring, orienting, training, supervising, and evaluating of team members.
• Be involved in creating the annual operation budget and capital requirements/needs, support leadership team members in using budgetary reports, and managing their department budgets, approving expenses, providing explanations for the monthly variance report, and managing expenses as necessary.
• Building high-performing teams, keeping morale high and supporting the company culture on a consistent basis.
• Able to work in various positions in the community and willing and able to fill in as necessary.
• Creating and implementing a 'Manager On Duty' system to ensure that there is a leadership person in the community seven (7) days per week. Also ensuring that each person assigned to be the Manager on Duty has received the proper training and has a solid understanding of the responsibilities while in this role.
• Remain active in local community activities and events. Build and maintain a solid network and resources for resident, employee, and volunteer referrals.
• May drive company van, bus, or other vehicles from community to social and other destinations.
• May perform other duties as needed and /or assigned.