Service Manager

Service Manager As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. Responsibilities Manages the repair and maintenance of company owned and customer equipment, including organization of yard (Ready to Rent, Returned, Down). Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability. Orders parts to maintain adequate supplies. Provides training and assistance to staff mechanics. Works with equipment vendors to learn maintenance requirements for new equipment added to inventory. Evaluates all equipment after repairs, maintenance, or safety checks. Documents equipment status before and after rental. Handles customer complaints regarding equipment condition or operation. Promotes safety awareness. Performs quality control checks. Updates and maintains organized equipment service records. Creates, updates, closes and bills work orders. Files warranty claims in a timely fashion. Commissions new equipment. Orders parts, returns parts, and maintains parts inventory. Disposes of solid and hazardous material waste (batteries, used oil, filters, antifreeze, wash sludge). Reporting, including: Equipment due for service Fleet status reporting Equipment service record reporting Open work order report Warranty claim summary report Inventory management Parts & merchandise detail reporting Financial and historical trending Service department financial summary Shop foreman performance tool Work order chargeback Halt report Open PO report Tech paid hours vs. worked hours report Performs other duties assigned by the manager. Qualifications Valid driver’s license. Extensive experience in the repair and maintenance of self-propelled platforms and lifts. Knowledge of work planning and scheduling and other supervisory activities. Strong understanding of equipment capabilities and safety requirements. Clear perspective of maintenance and repair issues in the industry. Planning and management experience. Computer literacy. Reporting experience. Inventory management experience. Physical Demands This role requires bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required. Equal Opportunity & Accommodations Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Reasonable accommodations may be made to comply with applicable laws. Compensation Base Pay Range: $64,790.00 - $76,938.60. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Benefits Health, dental and vision plans 401(k) match Volunteer time off Short-term and long-term disability Accident, life and travel insurance Flexible spending accounts Tuition reimbursement options Employee Assistance Program (EAP) Length of service awards Paid time off: 12‑25 vacation days depending on years of service, 5 sick days, 6 holidays, 2 half-day holidays, 2 floating holidays, 1 inclusion day, 1 volunteer day #J-18808-Ljbffr