Senior IT Support Specialist - Endpoint Operations

Job Description

Job Description

We are partnering with a prominent State of Texas agency in Austin to recruit an experienced Senior IT Support Specialist – Endpoint Operations. This role is ideal for an advanced help desk professional proficient in managing support queues, troubleshooting enterprise hardware and software, and delivering executive-level technical support in a dynamic public sector environment.

The Team You Will Be Joining

You will join the agency’s central Information Services Division (ISD), working alongside a collaborative team of IT professionals responsible for enterprise-wide technology operations. Reporting directly to the Chief Information Officer, this team provides critical Tier 1/Tier 2 technical support, network connectivity troubleshooting, executive VIP support, and hardware life-cycle management to ensure seamless operations across the organization.

Major Duties

• Serve as the Senior Support Specialist for Tier 1 IT support, managing support ticket queues, prioritizing incoming requests, and resolving escalated incidents.
• Provide VIP and executive-level technical support for agency directors, leadership, and staff.
• Troubleshoot and maintain hardware, software, office equipment, VoIP phones, mobile devices (iOS), printers, and conference room AV technology (Teams, Zoom, displays).
• Administer Active Directory user accounts, assign rights, manage print queues, reset passwords, create divisional groups, and run security software.
• Setup, configure, and issue computers and mobile devices for staff; manage IT asset inventory, system cleanup, and equipment returns.
• Document technical procedures, provide guidance to end-users on operating standards, and assist with special technology projects.
• Cross-train on critical agency systems and participate in a rotating after-hours, weekend, and holiday on-call schedule.

What are we looking for?

• Education & Experience: High school diploma (or equivalent) plus 5 years of experience in computer systems support work. (Note: College education in Computer Science or a related field and experience may substitute for one another on a year-for-year basis).
• Technical Expertise: Advanced proficiency with Windows 11, Apple iOS, Microsoft 365, Active Directory, Domain environments, and ticket queue management.
• Hardware & AV Support: Hands-on experience troubleshooting workstations, laptops, mobile devices, VoIP systems, copiers/printers, and web conferencing AV setups.
• Licensure & Physical Requirements: Valid Driver’s License (or ability to obtain a TX license within 90 days) and the ability to lift/move equipment up to 30 lbs.

Exciting Opportunity Details

• Rate: $44 / hour
• Length of Engagement: 6 months (Contract, with potential for FTE conversion or extension)
• Days/Hours: Monday – Friday, Regular Business Hours (plus participation in a rotating after-hours/weekend on-call schedule)
• Location: Austin, TX (On-site / Office environment)

The Peak Performers Difference

• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment. 
• Participation in a 403(b)-retirement plan. 
• Priority placement for qualified applicants with chronic medical conditions and/or disabilities. 
• Weekly payments through direct deposit. 
• In business since 1994 and thousands of job placements. 

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws. 

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future. 

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. 

Custom Job ID: 27-TX-PO3075

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