Senior User Experience Designer

Associate Consultant – Senior User Experience Designer

The ZS Digital Experience and Design (DXD) practice was created to champion design in the creation of compelling, innovative and outcomes-focused experiences, services and products. Our clients look to us to design and create engaging experiences and solutions for a broad range of B2B or B2C customers, with a focus on healthcare providers, physicians, and patients. We use our deep understanding of people to design meaningful interactions and desirable outcomes for customers, while delivering better performance for our clients.

Role Overview:

As a Senior User Experience Designer, you will lead key workstreams in designing and delivering AI-powered digital products, predictive analytics interfaces, and enterprise-scale healthcare solutions. You'll guide experience strategy, translate research into scalable GenAI design patterns, and meaningfully shape client conversations. You will also leverage AI design tooling to speed up workflows—from research synthesis to ideation to prototyping.

What you'll do:

• Lead the design of AI-driven product workflows, such as agentic task flows, adaptive dashboards, conversational interactions, and predictive insight delivery.
• Translate complex business and analytics requirements into clean, extensible interaction patterns and high-fidelity designs.
• Collaborate directly with clients to define the role of AI, clarify requirements, and align on experience direction.
• Conduct or support generative and evaluative research, synthesizing insights into actionable experience strategies.
• Use AI fluently across the design process — from early research synthesis and concept exploration through to design-to-code workflows that bridge design and front-end delivery.
• Guide junior designers on best practices for designing AI-enabled experiences and applying AI tools responsibly.
• Drive the evolution of project-level design systems incorporating GenAI-specific components.
• Work within client-facing teams to solve design problems with creative thinking and design reviews.
• Facilitate workshops and design sprints focused on validating AI-infused prototypes and concepts.

What you'll bring:

• Bachelor's degree required, with a demonstrated record of academic success. Preferred fields include Human-Computer Interaction or Human Factors; design disciplines such as design strategy, service design or cognitive science are also strongly considered.
• 3-5+ years designing complex digital products, ideally in analytics, enterprise systems, or AI-driven solutions. Consulting experience strongly preferred.
• Demonstrated experience leading end to end product design — translating ambiguous business and user needs into well-defined problems, and driving the design through to launched solutions.
• Proficiency designing for GenAI and AI-powered experiences, including chat UX, recommendations, decision-support, and multi-step agentic flows.
• Actively uses AI as a core part of their design process — across research synthesis, ideation, prototyping, and visual exploration — and stays current as the tooling evolves.
• A strong plus: demonstrated experience in design engineering (design-to-code, AI dev tools, front-end collaboration) or hybrid design/PM work — shaping roadmaps, owning product decisions, and connecting user needs to business strategy.
• Strong capability to structure ambiguous problem spaces and drive clarity through design.
• Experience mentoring designers and contributing to design system governance.
• Strong consulting and communication skills — able to synthesize feedback, articulate design decisions, manage project tasks, and confidently engage clients as an advocate for user-centered design.
• Familiarity with healthcare, pharma, or other regulated industries is a strong advantage.

A strong portfolio is required, demonstrating your full design process from problem definition through to solution — final screens alone are not sufficient.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: