Personal Banker I (Telegraph-Lehigh)

Personal Banker I (Telegraph-Lehigh) General Function The Personal Banker I provides an exceptional customer experience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. The role processes teller transactions and works as a member of the platform staff. By using a consultative sales and service process the banker helps customers understand and address their financial needs across each stage of the customer lifecycle. The banker is responsible and accountable for risk, ensuring compliance with policies and procedures, and consistently identifying, assessing, managing, monitoring, and reporting risks in alignment with the Bank’s risk appetite. Essential Duties & Responsibilities Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other appropriate channels. Use a consultative approach with current or prospective customers to uncover and identify their needs and tailor recommendations, solutions, and advice. Maintain working knowledge of products, services, and processes offered. Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved. Analyze customer credit data and related financial information to ensure customers are in appropriate solutions that align with their needs. Provide customer support needed to reinforce the value of current and new technology. Process teller transactions and adhere to balancing guidelines. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected of every employee. Other duties as assigned. Minimum Knowledge, Skills and Abilities Required High School Diploma/GED and 6 months customer service experience, or a college degree, or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability to make sound decisions. Position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment. Extending viewing of computer screens. Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any payment based upon company, line of business, and/or individual performance. The company offers comprehensive benefits programs that support the physical, financial, emotional, and social well-being of employees and their families. Location Dearborn Heights, Michigan 48125 Equal Employment Opportunity Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Dormont Manufacturing Company