Medical Claims Recovery Specialist (Subrogation) - Tucker, GA - Hybrid

Summary HMS works to make the healthcare system better for everyone. We identify and prevent fraud, waste, and abuse so individuals can access the care they need—now and in the future. Through innovative technology and powerful data analytics, we help government and commercial payers reduce costs, improve quality, and meet regulatory requirements. We also empower consumers to take a more active role in their health. Each year, we save our clients billions of dollars while supporting healthier communities. Role Overview We are seeking a detail‑oriented and motivated Case Management Assistant (Onsite). This role is responsible for verifying, documenting, and coordinating information required to process applications and case management assignments. Responsibilities include confirming third‑party liability, validating documentation, coordinating with employers, and providing high‑quality customer service while ensuring accurate data entry, timely processing, and compliance with program requirements. Responsibilities Provide enrollment support and HIPP/Premium Assistance program information to Medicaid‑eligible individuals and their families via phone. Verify, document, and investigate healthcare coverage for Medicaid recipients and their dependents. Identify members who may qualify for the HIPP/Premium Assistance program. Complete periodic and ad‑hoc reports as required. Handle high‑volume customer service calls, including inquiries about the HIPP/Premium Assistance program. Perform accurate and timely data entry. Obtain and/or verify all documentation required for eligibility and enrollment into the HIPP/Premium Assistance program. Maintain active cases during open enrollment and premium review periods to support revenue and program growth. Independently manage a variety of cases of differing complexity within established service level agreements. Conduct outgoing follow‑up calls regarding case status, payments, or outstanding requirements. Perform advanced document review, case status identification, basic legal research, and elevate issues when necessary. Prioritize and manage all case events and critical payment/recovery tasks while meeting internal and regulatory deadlines. Interact professionally with attorneys, insurance adjusters, medical providers, court staff, recipients, family members, and internal clients. Qualifications Minimum 2 years of experience in the insurance industry, healthcare, or government‑sponsored programs. Experience performing math‑related tasks or financial verification. At least 2 years of experience handling inbound and outbound phone inquiries. Working knowledge of HIPAA Privacy and Security rules. Knowledge of healthcare terminology is a plus. Expectations Hybrid work arrangement based in the Tucker, GA office — onsite 2 days per week. Schedule: Monday–Friday, 8:00 AM – 5:00 PM. Video cameras are required during all interviews and throughout the first week of orientation. To work effectively as a teleworker or hybrid employee, you must have broadband internet with a minimum speed of 24Mbps download and 8Mbps upload (higher speeds recommended for optimal performance). Pay and Benefits The pay range for this position is $30,500.00 – $43,500.00 per year. All salaried, full‑time candidates are eligible for a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Equal Opportunity Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr Gainwell Technologies LLC