Workers' Compensation Claims Support Specialist (Orlando, FL)

Department: Claims Administration & Adjusting Location: Orlando, FL Compensation: $17.75 - $19.70 / hour Role Overview We are seeking a Claims Support Specialist to work onsite in our Orlando office, responsible for administrative and clerical functions to assist with OCPS Workers’ Compensation claims handling as the on‑site liaison for USIS claims operation. Key Responsibilities Administrative/clerical duties related to USIS claims operations on behalf of OCPS. Scan FROI reports in Doc Manager (OCPS Program) and update the FROIs from the OCPS portal. Handle all faxes pertaining to Workers’ Compensation claims, save them in Doc Manager, and forward to USIS as necessary. Maintain “Claim Paperwork Tracking Log” for updating every claim. Requires daily communication with the work locations via email, phone, or fax to ensure all forms are submitted from the OCPS locations, including signed FROI, Medical Release, Supervisor Investigation Report, Authorization for Treatment – forms to be saved in Doc Manager. Assist OCPS work locations, via phone/fax/email, with responses to their questions (e.g., IW absences, employment status, payment records, addresses, phone numbers). Assist on the Light Duty program with paperwork, and list in times of high volume. Request Cigna searches. Request adjusters to initiate ISO searches. Run reports from the USIS website. Assist with training and creating training material for OCPS school locations (requires travel within the OCPS district area). Attach claim documents in the USIS system files utilizing Corrus. Adhere to USIS protocols, policies, and procedures regardless of work location. Assist with other administrative duties, special projects, etc., for USIS as assigned by management. Work effectively in two different databases/systems, MS Office and Outlook. Perform other duties as assigned. Skills, Knowledge & Expertise Excellent customer service and presentation skills. High school diploma; excellent office administrative training. Proficient in Microsoft Word, Excel, PowerPoint. Excellent typing/PC skills (40+ wpm). Proficient business letter composition, grammar, spelling, punctuation in English. Required to own and safely operate a reliable motor vehicle; maintain vehicle and provide proper licenses and insurance as directed by the company. Organized, motivated, detail‑oriented, self‑starter with good judgment. Professional appearance and demeanor; effective communicator verbally and in writing. Ability to liaise professionally with client contacts on‑site at client location while effectively maintaining USIS policy and procedure. Can work effectively in a fast‑paced environment; a team player, flexible, easy‑going; able to multi‑task and prioritize effectively. Can function efficiently and effectively in multiple systems to accomplish goals of the position, ensuring adherence to USIS policies. Reliable, good attendance record. Dedicated to company and corporate culture in support of USIS operations and company goals. Equal Employment Opportunity & Legal Notices The Company is an Equal Opportunity Employer. The Company provides all employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. The Company complies with all applicable federal, state, and local laws regarding equal employment opportunity. Benefits At Davies North America, benefits include: Medical, dental, and vision plans. 401(k) plan with employer matching. Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees. Paid holidays. Life insurance and short‑term and long‑term disability coverage. Diversity and Inclusion Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. Compensation Transparency The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on skills, experience, qualifications, and geographic location. Background Check & Fair Chance Compliance Any background check or review of criminal history, if applicable, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements. Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Davies North America