Hospital Unit Service Coordinator III

JOB SUMMARY

Under supervision, the Hospital Unit Service Coordinator (HUSC) is responsible for communicating clear

and concise information to the members of the OR staff, medical staff, and other hospital departments.

Responsible for all activities described in HUSC job description and accountable to the Patient Care

Manager, Systems Manager, and/or charge nurse in the Operating Room.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

60

Answers telephones and intercoms as needed, according to the UCSF Medical Center Telephone. Standards. Greets staff, patients, families, and visitors in an appropriate and professional manner.

15

Receives and relays information to the appropriate personnel intra/inter-departmentally, accurately and in a timely fashion

5

Directs staff/visitors/patients/families to the appropriate areas. Registers visitors in the visitor log book. Assigns visitor lockers as needed, and distributes appropriate ID badges to visitors.

5

Communicates any OR scheduling changes/cancellations/delays to the charge nurse.

5

Makes necessary phone calls as directed by the charge nurse. Pages necessary personnel as required to assist in the smooth running of the OR.

5

Ability to organize and effectively set priorities in communication of problems and/or concerns presented by physicians, patients, and staff to patient care personnel in the Perioperative area.

5

Maintains desk area in a neat and orderly manner. Orders office supplies as needed.

0

0

0

0

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Duties listed in this section are not essential or intrinsic to the job but are performed at times.

Included in this section should be a general statement such as. "Perform other duties as assigned."

This phrase allows the supervisor to assign sporadic or one-time tasks as needed.

Please list:

• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

• High school graduate with training and experience in typing and filing.

• 2. Effective communication/verbal skills.

• 3. Knowledge of medical/surgical terminology is essential.

• 4. Knowledge of standard office methodology.

• 5. Good typing and computer skills.

• 6. Ability to work effectively with all members of the nursing and medical staff.

• 7. Ability to work under stress and prioritize multiple tasks.

• 8. Ability to handle incoming calls and requests.

• 9. Maintains flexibility in relation to assignment, shift assignment or work schedule

PREFERRED QUAIFICATIONS:

• Previous hospital experience and clerical work.

REQUIRED QUALIFICATIONS:

• High school graduate with training and experience in typing and filing.

• 2. Effective communication/verbal skills.

• 3. Knowledge of medical/surgical terminology is essential.

• 4. Knowledge of standard office methodology.

• 5. Good typing and computer skills.

• 6. Ability to work effectively with all members of the nursing and medical staff.

• 7. Ability to work under stress and prioritize multiple tasks.

• 8. Ability to handle incoming calls and requests.

• 9. Maintains flexibility in relation to assignment, shift assignment or work schedule

PREFERRED QUAIFICATIONS:

• Previous hospital experience and clerical work.