Shift Service Desk Lead - Federal IT & Incident Mgmt

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, seeks a Service Desk Shift Supervisor to oversee a service desk shift in a federal IT environment, ensuring timely incident and service-request resolution. You will coach analysts, manage queues and SLAs, report on KPIs, and help drive process improvements while aligning with enterprise service-management standards and client objectives. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

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Vacancy posted 3 days ago

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