Customer Service Representative

Customer Service Representative (CSR) / Veterinary Receptionist

VCA All Animal Hospital in Orange Park, FL is seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our team!

We are a small animal general practice with four doctors and are proud to be American Animal Hospital Association (AAHA) accredited. In addition to providing high-quality medical care, we offer boarding and bathing services to support the full needs of our patients and clients.

As the face of VCA, our CSRs play a vital role in setting the tone for each client visitbuilding trust, creating a welcoming environment, and ensuring a smooth and positive experience for both pets and their people.

What You'll Do:

• Greet clients and patients warmly, answer phones, and guide clients through their visit
• Schedule, confirm, and manage appointments efficiently
• Place outbound calls for follow-ups and connect with prospective clients
• Present and explain fees clearly, and process payments accurately
• Recommend and help coordinate products and services, including prescriptions
• Answer questions and provide general education on pet care and preventative health (non-medical guidance)
• Maintain a clean, organized, and welcoming front desk and hospital environmentinside and out
• Manage medical records, charts, reports, and correspondence
• Support the medical team by helping ensure smooth patient flow throughout the day

What We're Looking For:

• A friendly, empathetic communicator who enjoys helping people and working around animals
• Strong multitasking and organizational skills in a fast-paced environment
• A self-motivated, dependable individual who takes pride in their work
• Attention to detail and commitment to excellent client service
• A positive, team-oriented mindset

Preferred (But Not Required):

• Previous experience in customer service, reception, or a veterinary/medical setting
• Familiarity with veterinary terminology or interest in learning
• Experience with scheduling systems or electronic medical records

Compensation:

• $15.00$18.00 per hour

At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to create an environment where a talented mix of people can come, stay, and do their best work. We support a workplace where you can focus on your career, your well-being, and the clients and patients you serve.

We offer:

• Access to the people and resources of a large veterinary community
• Opportunities for growth and advancement
• Opportunities to give back through community partnerships and VCA Charities
• Medical, dental, and vision insurance
• Employer-paid short-term and long-term disability and life insurance
• Paid parental leave
• Paid vacation, sick time, and holidays
• 401(k) with company match
• Tuition support and scholarships (including veterinary technology programs)
• Free wellness and self-care resources
• Generous personal pet care and product discounts

If you're passionate about helping people, love animals, and want to be part of a supportive and collaborative team, we'd love to hear from you.