Warehouse Supervisor

Job Description

Job Description

ABOUT SERVICEMASTER NCR

ServiceMaster NCR has been a trusted leader in disaster response and restoration services in the Washington, DC metro area for nearly 40 years. We specialize in water damage restoration, mold remediation, fire cleaning, hoarding and biohazard cleanup, and reconstruction services across Northern Virginia, Maryland, and Washington, DC. Our team of dedicated professionals is committed to helping families and businesses recover quickly, safely, and with care.

POSITION SUMMARY

The Warehouse Supervisor supports the daily operations of ServiceMaster NCR's warehouse under the direction of the Warehouse Operations Manager, with a higher level of ownership, initiative, and technical capability than an entry-level Assistant. This role is essential to keeping our field crews equipped and ready to respond to jobs across the DC Metro area. It involves hands-on physical work — loading and unloading equipment, organizing inventory, operating a sit-down forklift, and delivering materials to job sites — done proactively and with minimal need for direction.

ESSENTIAL JOB FUNCTIONS

• Stock, organize, and arrange equipment and supplies within the warehouse, proactively identifying and correcting organization or labeling issues before they're flagged
• Load and unload trucks with restoration equipment, materials, and debris, operating a sit-down forklift as needed
• Pull equipment for outgoing jobs and restock returned equipment from completed job sites, verifying condition and flagging damage or shortages without being asked
• Deliver equipment and supplies to active job sites, coordinating timing and priorities with the Warehouse Manager
• Assist field Technicians on job sites as needed
• Receive, inspect, and log daily warehouse packages and deliveries
• Take ownership of the daily Sign-In/Sign-Out Log for shared equipment (PAPRs, batteries, specialty tools) — verifying returns and flagging missing or damaged items to the Manager the same day
• Maintain a clean, organized, and safe warehouse environment at all times, taking initiative to address hazards or disorganization
• Operate company vehicles as assigned for deliveries and equipment pickup
• Use computer and business software tools (inventory systems, scheduling, email) and AI tools as needed to support daily recordkeeping and communication
• Manage pack-out intake and collaborate with the warehouse manager on pack-out inventory
• Supervising content cleaning personnel
• Management of other software systems such as fleet tracking, inventory management, etc. 
  

ADDITIONAL RESPONSIBILITIES

• Assist with routine equipment cleaning, inspection, and basic troubleshooting
• Support the Warehouse Manager with inventory counts and supply tracking
• Help orient new hires to warehouse procedures and safety basics

QUALIFICATIONS

• Current forklift operator certification with hands-on experience operating a sit-down forklift
• Proficient with computers and everyday business software; comfortable using AI tools to support daily tasks
• Valid driver's license with a clean driving record
• Ability to perform sustained physical labor throughout a full workday
• Reliable, punctual, and team-oriented, with a track record of taking initiative
• Ability to follow established safety rules and procedures
• Prior experience in a warehouse, moving, logistics, or trades environment (preferred)
• Bilingual English/Spanish a plus (preferred)

COMPENSATION & BENEFITS

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Company cell phone
• Uniforms and gear provided
• Paid training and certification fees

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 50 lbs regularly; heavier items with team lift
• Prolonged standing, walking, bending, kneeling, and carrying throughout the workday
• Ability to load and unload trucks repeatedly throughout the day
• Ability to safely and confidently operate a sit-down forklift
• Ability to operate a company vehicle and travel to job sites
• Ability to work in a warehouse environment, including varying temperatures