Customer Service Representative

Customer Service Representative (CSR)Northfield, OH $17/hour | Full-TimeLooking for More Than Just Another Customer Service Job?At Jackson Comfort Services, our CSRs are the heart of our business. You're the first person our customers talk to when they need help, and you set the tone for every interaction.If you enjoy helping people, staying organized, and being part of a team that supports one another, we'd love to meet you!What You'll DoAnswer incoming customer calls, texts, and chatsSchedule HVAC, plumbing, and electrical service appointmentsCreate and update customer recordsWork with dispatch and technicians to keep schedules running smoothlyProvide friendly, professional customer serviceKeep accurate notes and documentation in our CRMWhat We're Looking ForExcellent customer service and communication skillsPositive attitude and strong work ethicAbility to multitask in a fast-paced environmentOrganized with strong attention to detailDependable and reliableComfortable learning new technologyBonus PointsServiceTitan experienceCall center or dispatch experienceHVAC, plumbing, electrical, or home services experienceNo industry experience? That's okay! If you have a great attitude and love helping people, we'll teach you the rest.What We Offer$17/hourMedical, Dental & Vision InsurancePaid Time Off & Paid Holidays401(k) with Company MatchOngoing training and career growthFull-time, year-round stabilityA supportive team that values hard work and great customer serviceWhy Jackson Comfort?Our team lives by five simple values:Be Likeable Be Ethical Be Responsible Be Knowledgeable Be ReliableIf those values sound like you, you'll fit right in.Ready to join a company where people matter? Apply today—we'd love to meet you!