Associate Lead, Customer Support Operations (Fully Remote)

TransUnion

Remote job

Lead a team of 12-16 Incident Coordinators with coaching and development. Drive performance across productivity, quality, and customer experience metrics. Support daily service delivery and manage escalated customer matters. What You'll Bring: Previous leadership experience in a fast-paced contact center. Strong people-management and communication skills. Working knowledge of Jira and contact center QA processes. Why TransUnion: 26 days annual leave plus bank holidays and paid wellness days. Private healthcare and a generous contributory pension scheme. Inclusive flexible working culture with opportunities to grow. TransUnion TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion. #J-18808-Ljbffr TransUnion

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Vacancy posted 1 day ago

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