Lead Coordinator, Technical Support Services
Therapeutic Innovation Center at Baylor College of Medicine (THINC@BCM)
Role Overview The Lead Coordinator, Technical Support Services serves as the senior on‑site technical resource and operational lead for field support services within the Health Sciences Building (HSB). This role provides on‑site support for desktop systems, peripherals, and related technologies, and mentors Field Support staff. What You Will Do Performs advanced troubleshooting, installation, relocation, modification, diagnosis, and repair of desktop computing systems and associated peripheral equipment. Handles complex and escalated incidents, assigns escalations, and monitors Field Support queues. Why It Might Be a Fit Strong customer service and communication skills Experience serving as a technical or team lead Familiarity with IT service management tools (e.g., ServiceNow) Experience supporting large enterprise environments, ideally within academic, research, or healthcare settings Requirements High School diploma or GED Six years of relevant experience Experience supporting large enterprise environments Strong customer service and communication skills Experience serving as a technical or team lead Familiarity with IT service management tools (e.g., ServiceNow) Additional endpoint, Microsoft, or ITIL certifications #J-18808-Ljbffr Therapeutic Innovation Center at Baylor College of Medicine (View email address on click.appcast.io)
Vacancy posted 1 day ago
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