Customer Service Agent

Customer Service Agent

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs
• Meet KPI standards in accordance with the Company's procedures
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Knowledge: Expeditors' Company Policies and Procedures
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge

Pro-active, strong organizational skills.

Good computer skills (Excel, Word)

Fluent in English

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Positive and willing to help attitude

All your information will be kept confidential according to EEO guidelines.