Service Advisor

Description Gladstone, OR | Honda | Trusted brand | No automotive experience required | Hospitality and sales backgrounds welcome | Veterans encouraged to apply | $50,000 - $120,000+ OTE Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Swickard Honda of Gladstone, we serve a community that values trust, reliability, and a service experience that respects their time. Our best Service Advisors don't always come from automotive -- they come from anywhere great people are taught to listen, communicate clearly, and follow through for the people they serve.

WHAT YOU'LL DO

Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule Identify and present additional service recommendations that protect guest safety and vehicle value Deliver a consistent, professional pickup and delivery experience that keeps guests coming back Maintain accurate records in the DMS and uphold all documentation and compliance standards Represent Swickard Honda of Gladstone and our hospitality standard in every guest interaction

WHAT WE'RE LOOKING FOR

Automotive service advisor experience a plus -- not required. Our best advisors have come from hotels, restaurants, retail, fitness, and beyond. What they all share is a track record of taking care of people, following through, and doing it with integrity. Proven success and experience in hospitality, sales, retail, or a guest-facing role -- this is the foundation we hire for Clear, composed communicator who builds trust quickly and follows through on every commitment Organized and accurate under pressure -- able to manage multiple guests and timelines without losing detail Self-motivated with a genuine drive to serve people well and grow your earnings Comfortable learning dealership systems and processes -- we’ll train you on the automotive side Valid driver’s license with a clean driving record A hospitality mindset -- you treat every guest interaction like it matters

WHAT WE OFFER

OTE of $50,000 - $120,000+ annually Paid training program -- we’ll teach you the Honda product line, our service processes, and the Swickard way from day one Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays Clear career path -- strong advisors grow into senior advisor and service management roles Employee vehicle purchase and service discounts A supportive team culture where your growth is invested in and your effort is recognized

WHY SWICKARD HONDA OF GLADSTONE

Honda doesn’t need to sell itself -- guests come in already believing in the brand, which means consistent traffic and real earning potential for a motivated advisor Gladstone is a welcoming community in the greater Portland metro area -- a store where relationships matter and repeat guests are the norm Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry We invest in developing advisors from outside automotive -- the training is real, the support is there, and the earning potential follows your effort Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest Leadership that removes roadblocks and gives you the structure to succeed from day one Swickard Honda of Gladstone is a high-volume, community-focused store that invests in people who bring the right mindset -- regardless of where they came from. If you know how to take care of people and you're willing to learn the rest, this is a role where your background becomes an advantage. If you're ready to build a rewarding career in a role that puts your people skills to work every day -- we’d like to meet you. #J-18808-Ljbffr Swickard Auto Group