Emerging Accounts Strategy Supervisor

Supervisor - Strategy & Emerging Accounts

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Supervisor - Strategy & Emerging Accounts supports the governance, strategic planning, execution, and performance management of non-Hyundai Motor Group customer accounts. This role serves as a cross-functional coordinator between Commercial, Operations, Legal, Finance, Corporate Planning, and functional teams to ensure contract requirements, scope commitments, operational assumptions, KPI expectations, strategic initiatives, and profitability considerations are clearly documented, actively monitored, and consistently executed. The position supports the full account governance lifecycle, including strategic planning, business case support, contract coordination, implementation readiness, KPI/profitability tracking, change control, and issue escalation. Success in this position requires strong business discipline, analytical thinking, cross-functional communication, and the ability to translate strategy, contract requirements, and operational priorities into executable plans.

Responsibilities

• Strategy & Business Planning Support
  • Support strategic planning for Emerging Accounts by compiling account, operational, market, and financial inputs to evaluate growth opportunities, service expansion, and account priorities
  • Assist with business cases, account strategy, and decision-support documents for leadership review
  • Coordinate with Commercial, Operations, Finance, and Corporate Planning to assess account performance, profitability trends, operational constraints, risks, and scalability
  • Track strategic initiatives, key milestones, open issues, decision points, and follow-up actions to support execution readiness
• Contract Administration & Governance
  • Support Emerging Account contract lifecycle activities, including MSA/SOW/WO coordination, renewals, amendments, and change requests, by ensuring scope, deliverables, controls, and execution requirements are clearly defined
  • Maintain contract documentation controls, including version control, redline logs, approval tracking, executed-copy distribution, and key contract reference materials
  • Support contract readiness by validating alignment between contract requirements, operational capability, billing structure, cost assumptions, and P&L expectations
  • Support P&L oversight by tracking revenue drivers, direct costs, indirect cost allocation, and margin-impacting risks for escalation and resolution
• KPI & Profitability Oversight
  • Compile and analyze KPI and profitability reporting inputs for non-group accounts (volumes, exceptions, accessorials, claims exposure, cost-to-serve) using available source files/tools
  • Monitor and flag scope drift, operational exceptions, and reporting variances
  • Maintain corrective action logs with Commercial/Operations/Finance owners
• Operating Rhythm & Process Support (Supporting)
  • Support implementation of scalable governance and contract control processes (intake, change control, KPI review cadence, reporting packs) that improve execution consistency
  • Collect operational pain points and propose improvements to templates, workflows, and controls that reduce rework and improve clarity
  • Coordinate with Operations to ensure SOP references and execution notes remain current for contract-aligned requirements
• Management Reporting
  • Prepare Power-Point ready leadership updates and maintain Excel-based reporting packs for Emerging (non-HMG) accounts, focusing on clear status visibility: contract standing, governance cadence, KPI snapshots, and profitability headlines
  • Maintain standardized dashboards and an issues/actions/decisions log
  • Provide leadership-ready rollups supported by traceable detail (source files, trackers, meeting notes), escalating execution risks and open items with owners and next steps
• Ad-Hoc Support & Continuous Improvement
  • Provide structured support on time-sensitive deliverables (commercial decks, governance packs, contract summaries, trackers) with consistent quality and version control
  • Identify opportunities to streamline work routines and propose standardized template or workflow enhancements
  • Support periodic process reviews by gathering inputs and updating trackers, templates, and standard work documentation
  • Other duties as assigned

Compensation Range $74,000 - $84,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Excellent written and communication skills to collaborate with cross-functional teams Required
• Proficient in MS Office (Excel, Word, PowerPoint, other database systems) Required
• Administrative Proficiency Required
• Project Coordination & Management Experience Required
• Reporting and Documentation Experience Required
• Time Management & Detail Orientation Required
• Basic Financial Literacy (Reference to financial statements and models) Required
• Process Improvement Mindset and Problem Solving Skills Required

Education & Experience

• Bachelor's Degree Required
• 5 - 8 Years of Experience in Business & Data Analysis, Project Management Required
• 6 - 9 Years of Experience in Business & Data Analysis, Project Management Preferred

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 15 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

• Typical office environment with low-level noise exposure
• This position will be located in the Irvine, CA office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.