Parts Counterperson

Parts Specialist

Livonia, MI | $20-$30/hr | Full-Time | Monday-Friday Day Shift

If you've worked a parts counter, you know the job isn't just looking up a part number and handing over a box. You need to know what you're looking at, ask the right questions, track down the right part, and keep the techs and customers moving.

We're looking for a Parts Specialist to join a busy heavy equipment parts department in Livonia. This is a good fit for someone with auto, truck, heavy equipment or industrial parts experience who knows their way around a parts counter and likes staying busy.

What You'll Be Doing

You'll be the link between the parts department, technicians, customers and vendors - making sure the right parts get where they need to go.

• Work the parts counter and assist customers and technicians with parts needs
• Look up and identify the correct parts using parts books, catalogs and online systems
• Take parts orders, enter them into the system and follow them through
• Source and order parts from vendors when they aren't on the shelf
• Handle incoming shipments - receive, check, unpack and put away parts
• Pick and prepare parts for delivery and verify orders before they go out
• Keep the parts counter, shelves and inventory organized
• Manage the internal parts window for technicians and shop staff
• Help with inventory counts and maintain accurate stock
• Answer phones and help customers get what they need without wasting time

What We're Looking For

You don't need to be a mechanic, but you do need to understand parts and how they fit into the equipment .

• Parts counter, parts department or inventory experience preferred
• Auto, truck, heavy equipment, agricultural or industrial parts experience is a plus
• Basic mechanical knowledge - you can look at a component and know what you're dealing with
• Comfortable working with parts catalogs, vendor websites and inventory systems
• Basic computer skills - Outlook, Excel and similar programs
• Good phone and customer service skills
• Organized and able to keep track of multiple orders at once
• Comfortable working around a busy shop and moving equipment
• High school diploma/GED preferred
• Able to lift and move parts and packages, including items weighing 50-100+ lbs when needed

The Environment

• You'll be working directly with technicians who need parts to get machines back in the dirt, along with customers who need to keep their equipment working.
• Some days are steady. Some days the phone won't stop and three techs need parts at the same time. We need someone who can stay organized, move with a sense of urgency and still get the part number right.

Schedule & Pay

• Monday-Friday. 7:30 AM-5:00 PM
• Full-time
• Overtime when needed
• $20-$30/hr depending on experience

What's Included

• Medical, dental and vision coverage
• 401(k) with company match
• Paid time off. Paid holidays
• Training and ongoing development
• Stable, established operation with room to grow

If you've got parts counter experience, understand the difference between "close enough" and the right part , and like being the person the shop can count on when they need something tracked down, we'd like to talk to you.