Manager, Software Applications Specialist

Job Description The Software Application Specialist Manager will manage a team of Software Application Specialists that manage the deployment processes of Motorola's public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of leadership, resource planning, technical expertise, and project management skills to ensure seamless integration and optimal performance of the software applications. RSM has further responsibility of working directly with the ESI Lab leadership to ensure upgrade migration paths are thoroughly tested with procedures for deployment tested. The manager will also collaborate with team members to ensure all product lifecycle stages are communicated in a timely manner for efficient delivery while working with the CCSW Contracts team to understand Motorola Solutions contractual responsibilities. Responsibilities Lead the team in conducting operational assessments, business process reviews, and other discovery events to gain a comprehensive understanding of the customer's current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings. Evaluate existing business processes to identify opportunities for improvement and provide tailored recommendations regarding the configuration and application of Motorola's mission‑critical software solutions. Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives. Design, develop, and deliver training curriculum, learning aids, and other instructional materials to ensure end‑user engagement and buy‑in for new software implementations. Define, coordinate, and lead User Acceptance Testing processes, ensuring that customer requirements are met and documenting results against the project’s Functional Requirements Matrix. Act as a liaison between technical resources, engineers, and project managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola's highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases. Partner with Program Leaders throughout the project lifecycle to ensure timely delivery of software solutions while adhering to scope and budget constraints. Present analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision‑making. Ensure delivery of the Command Center Software (CCSW) HW/SW Platform migration tasks per contract, managing implementation, sustainment, and ongoing maintenance. Success is measured by on‑schedule delivery, customer satisfaction, and collaboration on continuous process improvement. Oversee and provide support for CCSW HW/SW Platform migration projects, ensuring the team delivers the contractual scope on schedule and within budget while maintaining customer satisfaction. Qualifications Preferred Bachelor's degree in Information Technology, Project Management, Engineering, or related field or 5 years of experience in a public safety information technology field. Must be a self‑motivated team player able to work effectively with general guidance toward objectives. 5+ years of experience in Public Safety, Business Analysis, Field Service, CAD‑Computer Aided Dispatch, Record Management Systems, or Jail Applications. Must be able to obtain background clearance as required by government customer. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Target Base Salary Range: $110,000 - 120,000 USD This position is subject to working in high security areas governed by the U.S. Department of Justice’s Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Travel Requirements: 25‑50% Relocation Provided: None Position Type: Experienced Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any legally protected characteristic. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations form so we can assist you. #J-18808-Ljbffr Motorola Solutions