Senior Project Manager - Customer Transformation Program
$100 - $130 per hourBlue Star Partners, LLC
Job Title: Senior Project Manager – Customer Transformation Program
Location: Remote (Columbus, OH)
Travel Requirement: Bi-weekly travel to Columbus, OH
Contract Duration: 6–12 months (Strong possibility of extension)
Pay Rate: $100–$130/hour (W-2)
W-2 Option w/ Benefits: $95-$125/hour
Healthcare: ICHRA health benefit option available
Employment Type: W-2 Only (U.S. Citizens only – No visa sponsorship)
Position Summary
We are seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. These roles will be aligned to specific functional workstreams and will focus on driving execution across customer experience, CRM, billing, and customer service platforms.
This role requires a strong delivery-oriented Project Manager who knows how to drive progress, track execution, and hold teams accountable in complex, cross-functional environments. The Senior Project Manager will partner closely with business leaders, technology teams, and vendors to ensure customer-facing initiatives are delivered effectively and with a strong focus on customer experience outcomes.
Key Responsibilities
- Lead execution of customer transformation initiatives aligned to assigned workstreams
- Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
- Develop and manage detailed project plans, milestones, risks, and dependencies
- Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
- Facilitate collaboration across business, IT, customer service, billing, and digital teams
- Provide clear and consistent status reporting to leadership and stakeholders
- Identify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actions
- Ensure initiatives align with broader customer experience strategy and transformation objectives
Required Qualifications
- 7+ years of experience leading complex, enterprise-scale projects or programs
- Proven experience supporting customer transformation or customer experience initiatives
- Experience working with CRM platforms and customer data workflows
- Strong execution mindset with demonstrated ability to drive delivery and accountability
- Experience managing cross-functional teams across business and technology organizations
- Excellent communication, stakeholder management, and facilitation skills
Preferred Qualifications
- Experience working with SAP in a customer, billing, or order-to-cash context
- Experience with customer billing systems, IVR platforms, or call center technology
- Background in customer service operations or digital customer experience initiatives
- Experience in utilities, energy, or other regulated industries is a plus
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Senior Project Manager - Customer Transformation Program in Columbus, OH vacancy
- Vertiv is seeking a highly motivated Project Manager to oversee IT project planning, execution, and supervision. This role serves as a liaison between technical teams and business stakeholders to ensure on-time, within-budget, and within-scope delivery. Responsibilities...Senior
- ...Service Corporation in Columbus, OH seeks an experienced Project Manager Staff to lead high-complexity programs within a matrix team. You will direct planning,... .... AEP values leadership, accountability, and customer satisfaction. #J-18808-Ljbffr AEP Service CorporationSenior
- American Electric Power (AEP) in Columbus, OH seeks an experienced Project Manager Staff to lead highly complex programs within a matrix environment. You will guide planning, execution, risk management, and stakeholder communications to achieve safety, schedule, and cost...Senior
- A technology services corporation based in Columbus, Ohio is seeking a Program Manager to lead various IT projects. The ideal candidate must have at least 6 years of experience in IT project management, particularly in Agile environments. Responsibilities include defining...Senior
- ...facilitating ceremonies, and ensuring consistency in delivery. You will partner with Product Owners, Architects and Delivery Leads, remove impediments at program level, and promote fast value delivery, quality, and customer focus across portfolios. #J-18808-Ljbffr FairweatherSenior
$135.12k - $185.79k
..., and cybersecurity industries.We are seeking a Senior Data Center Security Installation Program Manager (Project Leader 2) to join our Security and Electronic Systems... ...systems for federal, local and commercial customers across high-growth markets. ResponsibilitiesA Senior...SeniorContract workFor contractorsFor subcontractorWork at officeLocal area- Advanced Drainage Systems, Inc. seeks a Senior Project Manager to lead complex product development programs in the Storage Category from planning through delivery. You will coordinate research and design activities and drive strategic initiatives with significant organizational...Senior
- A defense contractor is seeking a Senior Program Management Support specialist at Wright-Patterson Air Force Base. This role requires 10 years... ...providing program management support for rapid innovation projects and participating in multi-disciplinary teams. The ideal candidate...SeniorFor contractors
- Tata Consultancy Services is seeking a seasoned Program Manager to lead a large SAP ISU transformation in the utilities domain from Columbus, Ohio. The role... ...strong stakeholder engagement, and coordination with customer PMO and vendor teams to ensure milestones are met....Senior
$90 per hour
...Job Description Job Description Job Title: Sourcing Project Manager Location: Columbus, OH (Hybrid preferred – onsite Tue... ...logistics, and materials. This role is part of a broader PMO transformation program and will be responsible for ensuring the execution of...Contract workVisa sponsorshipBlue Star Partners LLC
Columbus, OH10 days ago- Responsibilities include roadmap and backlog prioritization, scheduling, resource allocation, and cross‑functional leadership. Travel and on‑site supervision may be required, with a focus on maintaining continuity of operations. #J-18808-Ljbffr TekSynapSenior
$130 per hour
...Job Title: Sr. Program Manager of Delivery Assurance Location: Columbus, OH (Westerville... ...the correct configuration, and ready for customer shipment per the committed schedule.... ...environment or equivalent proven experience in project management. ~ Strong proficiency in...SeniorContract workLocal areaVisa sponsorshipBlue Star Partners, LLC
Columbus, OH14 hours ago$150k - $180k
...JR0037750 Job Title: Senior Manager, Transformation About Trellix ? Trellix... ...0 business and government customers with responsibly... ...oversee cross-functional projects, and ensure sustainable, measurable... .... Lead high-priority programs (i.e. Opportunity to Order...SeniorFull timeContract workRemote workFlexible hoursTrellix
Columbus, OH3 days ago$175.73k - $292.88k
...relationships with customers through... ..., Generative AI, transformative technologies, and... ...creativity, and ongoing managed services to solve... ...Work you'll doAs a Senior Manager, on the... ...recommendationsDeveloping project deliverables such... ...annual incentive program, subject to the...SeniorLocal area- Senior Civil Project Manager We currently seek a high caliber Civil Project Manager for a long-term basis... ...opportunities, services, and programs. Must have legal right to work in... ...7-4a04-7173-8a04-65ea262b874c"]:not(.custom-styled) .banner-customhtml { background...SeniorPermanent employmentWork at officeLocal area
$198.7k - $391.6k
...Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation Our Deloitte Customer team empowers organizations to... ...solutions for large companiesOversee project management status and... ...or resourceExperience leading programs with technology / pricing...SeniorLocal area- Scope of Work: The Senior Project Manager is accountable for the management of assigned projects, ensuring... ..., performance, profitability, and customer satisfaction. This role requires... ...an approved electrical apprenticeship program preferred. SPECIALIZED SKILLS: High level...SeniorFor contractorsApprenticeship
- ODW Logistics in Columbus, Ohio is seeking a Senior Project Manager to oversee client-facing projects. This role demands strong leadership, excellent communication skills, and experience in logistics and project management. You will manage project activities and collaborate...SeniorWork at office
$85 - $90 per hour
...Job Title: Project Manager – Supply Chain Transformation Location: Columbus, OH (Hybrid: Onsite Tue–Thu) Contract... ...and supply chain operations. The Program Manager will be responsible for... ...0M+), ensuring clear reporting to senior leadership. Oversee change...Contract workBlue Star Partners, LLC
Columbus, OH4 days ago- ...within our markets by executing projects on time and within budget... ...methods, including construction management, general contracting, design-... ...require management from the Senior Project Manager I. This... ...Assist in the apprenticeship program to further develop the self-perform...SeniorFull timeContract workFor contractorsApprenticeshipFor subcontractor
- First Merchants Bank is seeking a Commercial Lending Senior Project Manager to join our team! This position will manage projects through effective... ...end-to-end project management for complex projects and/or programs which include scope definition, analysis, design, planning,...SeniorFull timeRemote workFlexible hours
- ...integrity, and excellence in every project. Our investments in people,... .... Day in the Life of a Senior Project Manager Do you thrive on leading... ...run like clockwork. Customer Focus - You'll be in tune... ...matter to you. Wellness Program - Resources to support your...SeniorWork from homeFlexible hours
Granger Construction Company
Columbus, OH1 day ago - ...expectations. The Role As a Senior Project Manager at Lithko Contracting, you will be responsible... ...based on a clear understanding of customer expectations. Execute a detailed... ...~ Experience working with Microsoft programs, including Word, Excel, and Outlook....SeniorContract workFor contractors
Lithko Contracting
Columbus, OH3 days ago $116k - $231k
...Senior Project Manager (Water) HDR's Water Business Group is expanding, and we're seeking accomplished Senior Project Managers to help drive our program's continued success. This is a compelling opportunity to step into a high-impact leadership role with an industry...SeniorFull timeContract workTemporary workPart timeHDR
Columbus, OH5 days ago- ...Senior Project Manager Are you a proven project manager with the drive to deliver multi-million-dollar industrial projects on time and on... ...01k policy Industry-leading health insurance & benefits program Ability to put your personal stamp on company-defining projects...SeniorFor subcontractorWork at officeFlexible hours
BlastOne
Columbus, OH4 days ago $110.7k - $218.3k
...critical moments and transformational initiatives. From strategy... ...transformational projects or transactions.Do you... ...Deloitte!Work you’ll do As a Senior Consultant on the... ...Help organizations plan, manage and control project... ...restructuringsAssess capital project programs, construction...SeniorContract workLocal area- ...Responsible for a broad spectrum of duties, covering all aspects of project management, including project planning, cost management, cost... ...PC and software, including Microsoft Office, Digital Takeoff programs, Bluebeam, Onscreen Takeoff, AutoCAD, Microsoft Project and...SeniorContract workFor subcontractorWork at office
Liberty Companies
Columbus, OH1 day ago $140k - $170k
...~$400M+ Data Center project breaking ground soon ~ Full pipeline and excellent... ...break ground soon. They are seeking a Senior Project Manager who is eager to grow and lead alongside... ...client, and project policies and safety programs. Coordinate field inspection teams,...SeniorContract workFor contractorsFor subcontractorLocal areaMichael Page International Inc.
Columbus, OH2 days ago- NetJets is seeking a Solutions Manager, Senior to drive business process and technology changes within a dedicated business unit in Columbus... .... Ideal candidates bring 4-6 years of experience, strong program management and communication skills, and the ability to create...Senior
- ...Senior Project Manager The Global Technologies Services PMO is searching for a seasoned contract Senior Project Manager who has experience... ...managing cloud migration projects as part of a data-center exit program. Proven ability to manage multiple projects...SeniorContract work
Samprasoft
Columbus, OH3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Project Manager - Customer Transformation Program. Be the first to apply!
Related searches
- project manager environment Columbus, OH
- project manager government Columbus, OH
- project finance manager Columbus, OH
- erp project manager Columbus, OH
- federal project manager Columbus, OH
- project manager fabrication Columbus, OH
- verizon project manager Columbus, OH
- group project manager Columbus, OH
- bridge project manager Columbus, OH
- bi project manager Columbus, OH