Customer Service Representative

Job Description

Job Description

Customer Service Representative

( Customer service representative classified as an office specialist I)

Job description:

Company Summary : Our client is seeking an experienced an Office Specialist, responsible for inbound/outbound customer calls and giving excellent customer service, as well as coordinating various staff support/clerical operations for the Volusia County.

Position Summary: The ideal candidate must have at least two years of performing with great customer service, and time management skills.

Work hours: Monday ~ Friday, 8 am - 5 pm with 1 hour break

Responsibilities:

· Answers high-volume inbound customer calls, which typically inquire about payments, bills, and answering a variety of questions.

· Makes outbound calls.

· Reads and routes incoming mail.

· Locates and attaches appropriate file to correspondence to be answered.

· Partake on special projects and office tasks during low call volume.

· Relieves Manager of minor administrative details.

· May serve as an office manager ensuring the efficient operation of the office.

· May perform tasks delegated by supervisor which may require discretion and judgment.

· Must adhere to Federal, State, County and Local ordinances.

· Responds to emergency situations.

· Performs other duties as assigned.

Minimum Qualifications:

· Graduation from high school or possession of a GED

· Two (2) years of progressively responsible secretarial/administrative assistant work at a fast-paced office environment

· Proficient in Microsoft Word and Excel.

· Basic knowledge of Federal, State or local social service grant programs is also preferred.

ADA REQUIREMENTS:

· Physical Demands: Ability to lift, carry, push and/or pull 10 pounds. Ability to see, hear and speak, finger dexterity.

· Environmental Demands: Work Inside, be able to work in a face-paced environment with a large influx of customers / clients.

· Mental Demands: Ability to read and comprehend instructions. Ability to communicate effectively. Ability to construct compounds, complex sentences and paragraphs. Ability to perform basic mathematical computations (addition, subtraction, multiplication, division.) Ability to analyze data and develop a conclusion.

Knowledge & Abilities:

· Knowledge of modern office practices and procedures.

· Knowledge of division programs.

· Knowledge of the principles of management and their application to the administration of governmental affairs.

· Knowledge of research techniques.

· May require knowledge of basic accounting principles and procedures.

· Knowledge of business English and basic math.

· Able to exercise judgment and discretion in applying and interpreting policies and procedures.

· Able to carry out complex oral and written instructions.

· Able to use judgment and discretion in the execution of duties.

· Able to establish and maintain effective working relationships with other employees and the general public.

· Able to initiate and install administrative programs and procedures and to evaluate their effectiveness.

· Able to work under stressful conditions.

· Able to interact effectively with others.

· Must be able to relocate to other county locations based upon operational needs.

Sunshine Enterprise USA is an “Equal Opportunity Employer—Minorities, Females, Veterans and Disabled Persons”