Airport Customer Service/Gate Ambassador

Gate Ambassador

The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations. The Gate Ambassador acts as a communication bridge between the gate, passenger assistants, shift leaders, and dispatchers. Must be able to work weekends/holidays if part of work schedule. 1st and 2nd shift available, $15.75 pay.

Responsibilities

• Monitor and manage a group of assigned gates to ensure all passengers who need wheelchairs receive assistance efficiently.
• Communicate with passengers about the airport and airline services available.
• Assist with the passengers who need a wheelchair between connecting flights when needed.
• Support and assign Passenger Assistants when there are multiple passengers or needing extra assistance.
• Coordinate with dispatcher, coordinator and shift leaders regarding gate assignments, delays, or passenger issues.
• Report on any issues such as late arrivals, no-shows, or gate changes.
• Ensure an adequate number of wheelchairs are available and organized for each gate.
• Maintain awareness of flight schedules and arrival times to anticipate transfer needs.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Previous experience in customer service or similar work experience preferred.
• Ability to work in a fast-paced, time-sensitive environment.
• Must be able to read, write and communicate in English.
• Effective communication skills and professionalism.
• Collaborator with an initiative-taking and helpful attitude.
• Able to lift and maneuver wheelchairs when needed.
• Flexibility to work various shifts, including weekends and holidays.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit