ASSISTANT OPERATIONS MANAGER

Job Description

Job Description

Every year for over 60 years, Gorsuch builds on its reputation for offering exceptional merchandise and unsurpassed services. Our goal, always, is to be the best we can be, and to make our best even better. That means staffing our retail and online organization with outstanding people who are inspired by the pursuit of excellence. We are looking for individuals who want to make a difference in our family-owned company that values our great employees. We love where we live! We love what we do! We want to meet you!

This position is located in our Administrative Offices located in the Gorsuch Vail Village Store, Vail Co.

About the Role:

We are seeking a highly organized and detail-oriented Administrative Assistant to support our Operations and HR teams in a dynamic, fast-paced luxury retail environment. This dual role position plays a critical part in ensuring the smooth execution of daily business and HR functions, contributing to the efficiency and professionalism of the organization as a whole.

Key Responsibilities:

Operations Support

• Assist with scheduling, calendar management, and coordination of cross-departmental meetings.
• Maintain accurate records related to store operations documentation, other weekly, monthly and EOY reports, vendor, supplier communications.
• Process work orders, vendor invoices, and operations-related expense reports.
• Support fulfillment documentation for pick lists, store shipments to customers and customer returns to stores.
• Coordinate with store and department teams to track operational metrics and generate summary reports weekly and monthly.

HR Administrative Support

• Organize and maintain digital employee records and documentation (onboarding, compliance, performance.
• Assist with recruitment logistics: posting jobs, coordinating interviews, and scheduling new hire orientation and training.
• Support new hire onboarding and offboarding processes (forms, equipment, scheduling, documentation).
• Maintain confidentiality of sensitive employee data in accordance with HR and legal best practices.
• Help prepare materials for training sessions, company events, and internal communications such as digital newsletter.

General Administrative Duties

• Serve as the first point of contact for internal administrative requests from operations and HR leadership.
• Manage email inboxes and routine communication on behalf of Operations and HR Managers.
• Assist in coordinating travel and accommodations for Manager's and staff as needed.
• Order office supplies and ensure administrative workflows are maintained efficiently.

Preferred Qualifications:

• 2+ years of administrative experience, ideally supporting Operations and / or HR functions.
• Previous experience in retail, luxury retail, or a customer-centric industry strongly preferred.
• Strong organizational skills with exceptional attention to detail and time management.
• Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and Canva; familiarity with HRIS (ADP) and POS systems a plus.
• Excellent verbal and written communication skills.
• High level of discretion and professionalism in handling confidential information.
• Bachelor's degree in business or management preferred.

Preferred Attributes:

• Passion for luxury retail and brand experience.
• Team player with a proactive, resourceful attitude.
• Comfortable balancing multiple priorities across departments.

Compensation and Benefits:

• The anticipated pay range for this position is $30 to $35 per hour. The rate of pay is the range we reasonably expect to pay for this position and may vary based on job-related knowledge, skills, and experience.
• Benefits include health insurance, basic life insurance, long-term disability, 401K Retirement plan, paid sick leave, paid vacation, voluntary short-term disability, voluntary dental and vision insurance, accident insurance, critical care illness insurance, and ski pass and parking pass program and staff discount.
• Opportunity for growth within both HR & Operations track.

At Gorsuch, we are proud to be an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. We provide equal opportunities to all employees and applicants without regard to an individual’s age, sex, sexual orientation, race, color, religion, ethnicity, genetic characteristics, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. We welcome all applicants for this position, as we value the perspective, experience, and potential you could bring to Gorsuch!