Front Desk / Medical Assistant / Receptionist for Urgent Care

Job Description

Job Description

We are seeking a polished, friendly, and highly motivated Receptionist / Phone Sales & Customer Service Specialist to join our team in Wildwood, near The Villages, Florida .

This is an excellent opportunity for someone with strong receptionist, phone handling, sales, and customer service experience who enjoys helping people, creating a great first impression, and converting inquiries into booked appointments.

Key Responsibilities

• Answer incoming phone calls, texts, and patient inquiries in a warm, professional manner 
• Schedule appointments accurately and efficiently 
• Provide outstanding customer service to new and existing patients 
• Explain services, pricing, and general information clearly and confidently 
• Convert incoming inquiries into booked appointments 
• Follow up with missed calls, leads, and interested patients in a timely manner 
• Assist with front desk and receptionist duties, including scheduling, confirmations, intake, and message handling 
• Maintain accurate records of calls, appointments, and follow-up communication 
• Represent the business with professionalism, positivity, and courtesy at all times 

Qualifications

• Previous experience as a receptionist, front desk coordinator, customer service representative, or sales coordinator 
• Strong phone communication and customer service skills 
• Strong sales ability, especially converting inquiries into appointments 
• Excellent spoken English with clear pronunciation, strong fluency, and a professional phone presence 
• Organized, detail-oriented, dependable, and able to multitask 
• Professional, punctual, and reliable 
• Comfortable working in a fast-paced onsite environment 

Preferred Qualifications

• Experience in urgent care, medical office, healthcare, dental office, med spa, or aesthetics 
• Experience with scheduling, patient communication, and lead follow-up 
• Familiarity with phone systems, scheduling software, or CRM systems 
• Candidates with a strong academic background are preferred 

Ideal Candidate

• Warm, personable, and professional 
• Strong closer on the phone 
• Confident, persuasive, and service-oriented 
• Highly organized and responsive 
• Able to build trust quickly with patients and callers 
• Motivated to help grow the practice through excellent service and strong follow-up 

How to Apply

Please apply with your resume and a brief introduction describing your experience in receptionist duties, phone handling, customer service, and sales.

Here is a shorter version for a quick LinkedIn post:

Now Hiring: Receptionist / Phone Sales & Customer Service Specialist
Onsite – Wildwood, Florida / Near The Villages

We are looking for a professional, friendly, and motivated team member with strong receptionist, phone handling, sales, and customer service experience .

Responsibilities include:

• Answering incoming calls, texts, and patient inquiries 
• Scheduling appointments 
• Providing excellent customer service 
• Explaining services and pricing clearly 
• Converting inquiries into booked appointments 
• Following up with leads and missed calls 
• Supporting front desk and scheduling operations 

Requirements:

• Strong receptionist and phone handling experience 
• Strong sales and customer service skills 
• Excellent spoken English with clear pronunciation, strong fluency, and a professional phone presence 
• Organized, dependable, and professional 
• Must be comfortable working onsite in Wildwood near The Villages, Florida 

Preferred:

• Urgent care, medical office, healthcare, dental, or med spa experience 
• Experience with scheduling and patient communication 

Please apply with your resume and relevant experience.