Sr. Field Service Technical Training Specialist - Cranial & Spine Technologies

A Day in the Life At Medtronic, you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. This position has the responsibility and authority to drive, create and deliver training for global field service employees and hospital Biomed customers. The curriculum covers surgical innovations, visualization, and lung health products/technologies, educating employees and customers on the technical knowledge required to troubleshoot, repair, and maintain products. While the position is posted as remote, training takes place in Lafayette, CO. Candidates must be located near the facility and be available on site full time at least two weeks per month. Travel costs are not covered. Responsibilities May include the following and other duties may be assigned. Instructional Design & Project Management Collaborate with cross‑functional groups to create technical training programs, curricula, course materials and measurements that support business unit strategies and comply with regulatory, quality systems and Business Conduct Standards. Ensure timely updates to the course curricula to reflect changes in product offerings and market demands. Drive innovative training methods including online modules and video tutorials, using Medtronic’s MLR review, Product Lifecycle Management and Learning Management systems. Prepare Instructor Guides and certified instructor programs on new or revised curricula and materials, globally. Stay abreast of training and development industry research (e.g., learning theory, motivation theory) and new methods and techniques. Work with administrative staff to develop agendas, certificates, tests and schedule requests for training courses. Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy. Provide timely evaluation and feedback to trainees and their supervisors. Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process and develop and maintain technical knowledge, system intricacies and troubleshooting skills. Coordinate continuous training opportunities for the global Field Service team, including review of newly released or updated repair procedures. Provide feedback from training into new and sustaining projects as appropriate. Training Services Delivery Conduct training courses at different skill levels and audiences in varied locations as needed. Manage course preparations and facility set up as needed. Conduct training for new product introductions and software releases. Ensure proper training attendance is documented and updated in the appropriate location. Interact professionally with all course participants in classroom and social situations. Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures. Conduct Certified Instructor programs for Service educational course offerings. Retain a comprehensive understanding and clinical knowledge of cranial and spine technology. Obtain any ongoing education necessary to maintain a cutting‑edge curriculum. May assist in the technical support for users of products, including phone support. Plan, develop, and coordinate in‑house product training programs for field support personnel and customers. Obtain required information and prepare training materials; develop course content and determine methodology. Ensure training program(s) meet company and customer objectives. Maintain communication with customers to ensure training effectiveness. Continuously revise lesson plans to meet new training requirements and keep technical information up to date. Up to 25% domestic or international travel. Must Have (Minimum Requirements) High School Diploma or equivalent with 8+ years of engineering, technical training or troubleshooting experience, OR Associate's Degree with 6+ years of engineering, technical training or troubleshooting experience, OR Bachelor’s Degree with 4+ years of engineering, technical training or troubleshooting experience Nice to Have (Preferred Qualifications) Previous experience in field service or factory engineering in the medical device industry. Direct experience with Cranial and Spine products such as imaging systems. Experience developing content and delivering technical training. Familiarity with Articulate. Familiarity with commonly used test equipment (e.g., power supplies, DVMs, signal generators, dosimeters, flow meters). Ability to read and understand schematics and engineering drawings. Familiar with the FDA 21 CFR, CGMP for medical devices. Advanced education in Electrical Engineering or a scientific discipline or related field. Biomedical Engineering background or equivalent. Mechanical, electrical, and Windows‑based computer experience providing technical support and services. Healthcare/surgical setting experience. Familiarity with state regulations for imaging equipment. Ability to function well under pressure and expend effort to meet schedules and deadlines. Adept with the use of basic hand tools and mechanical and electronic devices. Physical Job Requirements The above statements describe the general nature and level of work performed by employees assigned to this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to be independently mobile, interact with a computer and communicate with peers and co‑workers. U.S. Work Authorization & Sponsorship Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Sponsorship for U.S. work authorization (H‑1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above. Benefits & Compensation Salary ranges for U.S. locations (USD): $87,200 – $130,800. The position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). Benefits for regular employees (20+ hours per week) include health, dental and vision insurance, Health Savings Account, Flexible Spending Account, life insurance, long‑term disability leave, dependent daycare, tuition assistance, and a global well‑being program. Additional benefits include incentives, 401(k) plan plus employer match, short‑term disability, paid time off, holidays, stock purchase plan, assistance program, retirement plan supplement, and capital accumulation plan. All benefits may vary by location. Legal & Employment Policy If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position that involves performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, here is a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Employment Opportunity Statement It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Medtronic will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr Medtronic